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Hers provides telehealth for women’s skin and hair care, sexual health, and mental health. Strengths include convenience and speed, but it doesn’t accept insurance and isn’t a replacement for primary care.

Hers is part of Hims & Hers Health, a telehealth company that’s become particularly popular over the last year.

Hers provides prescriptions for some medical conditions and sells over-the-counter (OTC) medications and personal care products geared toward females, such as hair growth products, birth control, and mental health services.

It also offers virtual visits with licensed medical professionals to address many health conditions and symptoms, including:

  • cold and flu
  • certain skin conditions
  • allergies
  • infections

Most products can be ordered individually or purchased with a recurring subscription, but medications still require an online consultation with a doctor to purchase.

The Hims & Hers Medical Advisory Board is made up of practicing doctors who guide the medical advice and product recommendations offered in the Hers app.

Here’s more intel to see if Hers is right for you.

Pros

  • Limited wait time: A medical professional will contact you within 24 hours.
  • Free shipping: Prescription products ship for free.
  • Subscription services: Since your mental health subscription will automatically renew, you don’t need to worry about running out of your product or prescription.
  • Free mindfulness and self-care resources: Anyone can access tips and materials that teach you how to take better care of your body and mind.
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Cons

  • Limited virtual, phone call, or in-person visits available: All appointments for your medication management subscription are conducted via messaging on the Hers platform. You can schedule a live video online therapy session separately.
  • Limited medical conditions serviced: Hers isn’t appropriate for all medical concerns.
  • Does not accept insurance: You’ll have to pay out of pocket for all services and products provided.
  • Prescription availability: Hers doesn’t treat all medical conditions.
  • Little information on the website for pricing of subscriptions, services, and follow-ups: You may not know how much you’ll have to pay until it’s time to check out.
  • Internet accessibility: To use Hers products and services, you’ll need regular internet or computer access.
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Hers offers a solution for people wanting convenient medical care for:

  • anxiety medications
  • medications for genital herpes and cold sores
  • skin care products
  • supplements
  • hair growth products
  • sexual health concerns

If you want to avoid going to a busy office and taking time off work, Hers may be a good option for you.

If Hers can prescribe the medication that meets your healthcare needs, having the product delivered right to your door each month is a time-saver.

That said, not all medical questions and concerns can be answered through the virtual platform. There’s a chance Hers won’t be able to address your concerns or have a product that’s a good fit for your needs.

Here’s how to get started with Hers.

Download the app or log in on the website

  • Price: free to download
  • iPhone rating: 4.6 out of 5 stars from around 2,000 reviews
  • Android rating: 4 out of 5 stars from close to 300 reviews

The Hers app is free to download, both on iPhone and Android devices. It offers an easy way to sign up and access Hers services.

You can use the app to set up your initial profile and get access to health resources and information throughout your subscription. You can also set up your account on the Hers website.

Create your profile

The first step is to set up your profile.

Hers uses an encrypted data platform to ensure any information provided is kept private. You’ll enter basic information about yourself and answer questions about your:

  • lifestyle
  • health
  • medical history
  • current symptoms

You’ll also need to provide the platform with a government-issued ID and credit card.

Complete a medical questionnaire

After getting set up, you’ll complete a few questions about your specific medical concern and symptoms.

Within 24 hours, a licensed medical professional will reach out to evaluate your needs. They’ll communicate with you via the online platform to give you a diagnosis and develop a treatment plan.

Get your treatment plan

Once a licensed medical professional has discussed your symptoms with you and determined a diagnosis, they’ll help you decide on a treatment plan.

If a prescription is needed, it’s discreetly and conveniently mailed to your home. Many of the treatments are sold via a monthly subscription.

A note on price

The product prices listed below are based on a one-time purchase unless otherwise noted. Pricing differs if you sign up for a subscription or change the frequency in which you want the products to be delivered.

At times Hers offers sales so that you can check the website for current pricing.

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Hers has virtual services available for:

Primary care

Hers offers evaluation treatment for many health conditions and related symptoms, including:

  • cold and flu
  • allergies
  • infections
  • tension headaches
  • skin-related issues
  • stomach-related issues

A licensed medical professional will assess your symptoms and recommend an appropriate treatment plan.

Supplements

Hers offers supplements to support your health from the inside, including:

Telehealth primary care medical visits start at $39.

Mental health individual sessions cost $99 each. A mental health prescription management plan costs $85 per month, or $49 per month if you pay for 3 months upfront. Follow-up mental health visits, which are required to continue your medication deliveries, cost $5.

The products offered by Hers range in price from around $15 to more than $100. You won’t be charged for shipping, and the cost of a monthly subscription varies based on which products or package you choose.

Hers doesn’t accept medical insurance. This means the products made by Hers and all the services are out-of-pocket costs.

If you choose for a Hers doctor to send the prescription to a local pharmacy, your insurance may cover the prescription.

Hims & Hers Health, Inc. is licensed in all 50 states to provide online healthcare services. It has an A+ rating from the Better Business Bureau (BBB) with an average of 4 stars out of 5, based on about 1,600 customer reviews.

Some recent Hims and Hers reviews share issues with receiving communication and responses from the company and trouble getting questions about prescriptions answered by healthcare professionals.

A class action lawsuit against Hims regarding accessibility issues for disabled persons was settled in December 2020. A lawsuit over data mining and secure chat violations against Hims & Hers Health, Inc. was preliminarily settled in March 2023.

Since medical services are confidential, Hers says customer reviews aren’t available for all of its products and services.

The hair care, supplements, and nonprescription sexual health products are rated between 4 and 5 stars (out of 5) on the Hers website. Trustpilot reviewers give Hers an average of 3.9 stars in 361 reviews.

There are several services available that are similar to Hers, each of which varies in terms of price and the types of products offered.

ProductsPriceAvailability
Hers• skin care
• hair care
• sexual health
• mental health
• supplements
$15–$115 per productall 50 states
Nurxi• skin care
• sexual health
• migraine treatment
• testing kits
$20 for consult,
$0–$220 per product
36 states
Apostropheskin care$20 for consult,
$25–$110 per product
49 states
Rory• skin care
• hair care
• sexual health
• weight management
• menopause
• allergies
• smoking cessation
free consult,
$19–$110 per product
50 states

i Covered by insurance

Though telehealth services like Hers can be a convenient and time-saving alternative to in-person appointments, there are several instances where a visit to the doctor may be necessary.

For instance, while telehealth can be useful for refilling or prescribing medications for conditions that have already been diagnosed, you may need to see a doctor in some cases, especially if a physical exam, blood test, or imaging test is required to make a diagnosis.

It may also be necessary to see a doctor for complex medical conditions that require more intensive treatment.

Additionally, if you find that your symptoms don’t improve or worsen after using medications or supplements from Hers, you can talk with a doctor to determine whether other treatment options may be necessary or beneficial.

Yes, Hers is a legitimate company. It is a subsidiary of Hims & Hers Health, Inc., a publicly traded company that is licensed to provide healthcare services in all 50 U.S. states and Washington, D.C.

Hers provides FDA-approved medications, according to the company’s website.

Yes, Hers has an $85 monthly subscription for its mental health services, which includes medication management and check-ins, all via online messaging. A 3-month continuing subscription is available for $49 per month.

Hers offers varying subscriptions for its other products, such as skin care and birth control.

No, you don’t need insurance for Hers. At this time, Hers does not accept
health insurance, health savings account (HSA) funds, or flexible spending account (FSA) funds.

 

Hers requires an online consultation with a healthcare professional on the platform before prescribing anxiety medications. Hers clinicians do not prescribe Xanax, Adderall, or any other controlled substances. Some of the medications that Hers professionals may prescribe for anxiety include:

The medical professionals on the Hers platform remain available after your first consultation to answer follow-up questions and help you with changes.

To cancel your medication subscription, email support@forhers.com or call 800-368-0038. You can pause your subscription through the website or app without canceling. Just select your subscription and indicate how long you want to pause your medication.

Hers provides easy virtual access to licensed medical professionals to help you manage basic health needs. The services offered include:

  • primary care
  • mental health care
  • hair care
  • skin care
  • supplements
  • sexual health

For basic needs, Hers may be a convenient option to get prescriptions sent right to your door. Its services are limited, as you never meet face-to-face (virtually or in person) with the medical professional.

It’s important to see a doctor or another medical professional for regular in-person visits for more in-depth health and physical assessments.