2023 Hers Review: Are Hers Products and Services Worth It?

Hers is part of Hims & Hers Health, a company that provides telehealth services and products for health and wellness. Hers provides diagnosis, treatment, and a variety of health and wellness products geared toward women.

It offers virtual visits with licensed medical professionals to address many health conditions and symptoms, including:

• colds and flus
• certain skin conditions
• allergies
• infections

It also offers many OTC supplements to support:

• hair and skin health
• sexual health
• mental health

Most products can be ordered individually or purchased with a recurring subscription.

Additionally, there are many prescription medications available on its website. These medications require an online consultation with a doctor to purchase.

Hers offers health and personal care products geared toward women. Though some products — including Hers anxiety medications, medications for genital herpes and cold sores, skin care products, and supplements — can be used by anyone over the age of 18.

These products are also available on Hers’ companion website, Hims, which provides telehealth services targeted to men.

For example, Hers Acne Cream for Teens, a prescription medication formulated to support skin health for teens, is also available on the Hims website.

Here’s how to get started with Hers.

Download the app or log in on the website

• Price: free to download
• iPhone rating: 4.6 out of 5 stars from around 2,000 reviews
• Android rating: 4 out of 5 stars from close to 300 reviews

The Hers app is free to download both on iPhone and Android devices. The app provides an easy way to sign up and access Hers services.

You can use the app to set up your initial profile and get access to health resources and information throughout your subscription. You can also set up your account on the Hers website.

Create your profile

The first step is to set up your profile.

Hers uses an encrypted data platform to ensure any information provided is kept private. You’ll enter basic information about yourself and answer questions about:

• lifestyle
• health
• medical history
• current symptoms

You’ll also need to provide the platform with a government-issued ID and credit card.

Complete a medical questionnaire

After getting set up, you’ll complete a few questions about your specific medical concern and symptoms.

Within 24 hours, a licensed medical professional will reach out to evaluate your needs. They’ll communicate with you via the online platform to give you a diagnosis and develop a treatment plan.

Get your treatment plan

Once your licensed medical professional has discussed your symptoms and determined a diagnosis, they’ll help you decide on a treatment plan.

If a prescription is needed, it’s discreetly and conveniently mailed to your home. Many of the treatments are sold via a monthly subscription.

Hers offers services and products for overall:

• health
• sexual health
• skin care
• hair care

Health and wellness services

Hers has virtual services available for:

• Primary care: A licensed medical professional will assess your symptoms and recommend an appropriate treatment plan. Hers offers evaluation treatment for many health conditions and related symptoms, including:
  • cold and flu
  • allergies
  • infections
  • tension headaches
  • skin-related issues
  • stomach-related issues
• Mental health: The app offers access to psychiatry services, lets you discuss your mental health concerns, and determines a treatment plan. Medications can be prescribed and delivered to your door. Anonymous group support sessions are offered so you can find support and learn strategies to cope with any challenges. Hers also offers ongoing online therapy with licensed counselors.

Hair care

Maintaining healthy hair and preventing hair loss can be common concerns. Hers offers a wide range of hair and scalp care products

• Shampoo ($38 for 2-pack): This formula can cleanse your scalp of buildup and oils that cause hair loss.
• Conditioner ($47 for 2-pack): This formula can moisturize, detangle, and prevent excess shedding.
• Detox Scalp Scrub ($44): The scrub exfoliates and clears buildup from your scalp.
• Rapid Repair Hair Mask ($44): This treatment hydrates your hair for smoother, shinier strands.
• Minoxidil 5% Foam for Women ($54 for 4-month supply): Research suggests that minoxidil can promote hair regrowth.
• Minoxidil 2% Topical Solution ($45 for 3-month supply): This product stimulates hair regrowth for fuller, thicker hair.
• Topical Finasteride & Minoxidil Spray (around $24 per month): This spray is available by prescription only. Research suggests that finasteride and minoxidil can slow hair loss while improving hair growth. Finasteride has teratogenic properties, so it’s unsafe during pregnancy.
• Oral Spironolactone (around $24 per month): This prescription medication is often used to treat hair loss (and acne) by slowing the production of certain hormones.
• Eyelash Serum ($115 for 1-month supply): Only available by prescription, the Latisse serum may help your eyelashes grow longer and thicker.

Skincare

The Hers skin care line targets two of the most common skin care concerns: acne and aging. The products are only available after signing up for the service. A cleanser and moisturizer are also available.

The acne and pro-aging treatments require a prescription, which may be obtained through a consultation with a doctor on the platform who will determine if a prescription is appropriate.

Skin care options from Hers include:

• Clear Waters Cleanser ($15): This hydrating cleanser has a pH level of about 5, to match the skin’s natural levels. It helps clear away dirt and grime while protecting your skin and prepping it for the next products in your skin care regime.
• Hydrobounce Instant Moisturizer ($24): This ultra-hydrating, nonclogging moisturizer can reduce the appearance of fine lines and wrinkles.
• Acne Cream (pricing varies): This prescription-strength, customized moisturizer is available for both teens and adults. The ingredient mix and strength are designed for your specific needs. The formula includes tretinoin, niacinamide, clindamycin phosphate, zinc pyrithione, and azelaic acid.
• Acne Cream for Teens (pricing varies): Specifically designed for teenagers, this customized cream uses the same ingredients as the traditional acne cream to manage acne breakouts and clear clogged pores.
• Anti-Aging Cream: This cream is made with prescription-strength tretinoin (a vitamin A derivative) to help improve skin texture and the appearance of fine lines.

Sexual health

Hers offers a straightforward approach to basic sexual health needs by providing products like birth control and treatments for yeast infections.

• Birth control pills($12 per month): Birth control can be frustrating and expensive, but Hers aims to be a simple and affordable option sent right to your door. You can choose from a selection of birth control pills like:
  • monophasic
  • biphasic
  • triphasic
  • progestin-only
  • extended-cycle birth control options
  • Note: Before ordering, you’ll need to have an online consultation with a doctor who will determine if a prescription is appropriate and what type you should use based on your medical history.
• Yeast infection treatment ($19): Yeast infection treatment from Hers comes with three applicators filled with miconazole. If you’ve never had a yeast infection before, it’s best to visit a doctor in person for a diagnosis. If you’ve had one before, the yeast infection can be treated with OTC medications, like the one offered by Hers (no need for a telehealth appointment first). You can visit a doctor if the yeast infection doesn’t heal with OTC treatment or if it returns within 3 months.
• Genital herpes management: This treatment is available by prescription after an online consultation with a physician. Hers prescribes valacyclovir to help manage and prevent herpes breakouts.
• Cold sores treatment: Hers prescribes valacyclovir to provide fast relief from cold sores. This is available only after consulting with a doctor on the platform.

Hers also offers general sexual health products like:

• condoms
• lubricants
• vibrators

Supplements

Hers offers supplements to support your health from the inside, including:

• Collagen Powder ($27): This powder is designed to support skin, muscle, and joint health.
• Sleep Tight Gummies ($19): These gummies contain melatonin to help you fall asleep faster and stay asleep longer. They also contain chamomile flower extract and the amino acid L-theanine.
• Mind Unwind Calm Drops ($25): These drops are a calming adaptogen blend of vitamin B6, 5-HTP, L-theanine, and a blend of chamomile flower, ashwagandha root, Rhodiola root, and catnip leaf.
• Biotin Builder Gummies ($32 for 2 bottles): This gummy is designed to help strengthen hair and nails. It contains the vitamin B7, or biotin, and a cherry flavor. Two gummies a day may help improve split ends, hair shedding, or thin, peeling nails.

What our tester says

Jamey Powell, a writer and editor living in Brooklyn, tested Hers’ Biotin Builder Gummies for a month. She loved the “yummy, tangy cherry flavor!” and called it the “best-tasting biotin supplement.”

She took 1 gummy a day (recommended dose is 2) and said she didn’t see any “drastic results” in her hair and nail strength over the month. “But my nails do feel a little stronger,” she added.

Also, in hindsight, she thinks the biotin gummies may have contributed to fuller hair since she notices her hair is shedding more now that the testing period is over.

She recommends Biotin Builder Gummies for “anyone looking to improve the appearance and strength of their hair, nails, and skin.”

— Jamey Powell, Writer and Editor

Hers offers a solution for people wanting convenient medical care. If you want to avoid going to a busy office and taking time off work, Hers may be a good option for you.

If Hers can prescribe the medication that meets your healthcare needs, having the product delivered right to your door each month is a time-saver.

That being said, not all medical questions and concerns can be answered through the virtual platform. There’s a chance Hers won’t be able to address your concerns or have a product that’s a good fit for your needs.

Telehealth primary care medical visits start at $39.

Mental health individual sessions cost $99 each. A mental health prescription management plan costs $85 per month, or $49 per month if you pay for 3 months upfront. Follow-up mental health visits, which are required to continue your medication deliveries, cost $5.

The products offered by Hers range in price from around $15 to more than $100. You won’t be charged for shipping, and the cost of a monthly subscription varies based on which products or package you choose.

Hers doesn’t accept medical insurance. This means the products made by Hers and all the services are out-of-pocket costs.

If you choose for a Hers doctor to send the prescription to a local pharmacy, your insurance may cover the prescription.

Hims & Hers Health, Inc. is licensed in all 50 states to provide online healthcare services. It has an A+ rating from the Better Business Bureau (BBB) with an average of 4 stars out of 5, based on about 1,600 customer reviews.

Some recent Hims and Hers reviews share issues with receiving communication and responses from the company and trouble getting questions about prescriptions answered by healthcare professionals.

A class action lawsuit against Hims regarding accessibility issues for disabled persons was settled in December 2020. A lawsuit over data mining and secure chat violations against Hims & Hers Health, Inc. was preliminarily settled in March 2023.

Since medical services are confidential, Hers says customer reviews aren’t available for all of its products and services.

The hair care, supplements, and nonprescription sexual health products are rated between 4 and 5 stars (out of 5) on the Hers website. Trustpilot reviewers give Hers an average of 3.9 stars in 361 reviews.

There are several services available that are similar to Hers, each of which varies in terms of price and the types of products offered.

ⁱ Covered by insurance

Though telehealth services like Hers can be a convenient and time-saving alternative to in-person appointments, there are several instances where a visit to the doctor may be necessary.

For instance, while telehealth can be useful for refilling or prescribing medications for conditions that have already been diagnosed, you may need to see a doctor in some cases, especially if a physical exam, blood test, or imaging test is required to make a diagnosis.

It may also be necessary to see a doctor for complex medical conditions that require more intensive treatment.

Additionally, if you find that your symptoms don’t improve or worsen after using medications or supplements from Hers, you can talk with a doctor to determine whether other treatment options may be necessary or beneficial.

Is Hers a legit service?

Yes, Hers is a legitimate company. It is a subsidiary of Hims & Hers Health, Inc., a publicly traded company that is licensed to provide healthcare services in all 50 U.S. states and Washington, D.C.

Is Hers approved by the Food and Drug Administration (FDA)?

Hers provides FDA-approved medications, according to the company’s website.

Does Hers have a monthly fee?

Yes, Hers has an $85 monthly subscription for its mental health services, which includes medication management and check-ins, all via online messaging. A 3-month continuing subscription is available for $49 per month.

Hers offers varying subscriptions for its other products, such as skin care and birth control.

Do you need insurance for Hers?

No, you don’t need insurance for Hers. At this time, Hers does not accept:

• health insurance
• health savings account (HSA) funds
• health reimbursement account or flexible spending account (FSA) funds

How do I meet with the medical professional?

The consultation with a licensed medical professional for prescription management takes place via chat on the Hers platform, without options for video or phone calls. You can, however, schedule live video appointments for online therapy for $99 per session, without a subscription.

What anxiety meds does Hers prescribe?

Hers requires an online consultation with a healthcare professional on the platform before prescribing anxiety medications. Hers clinicians do not prescribe Xanax, Adderall, or any other controlled substances. Some of the medications that Hers professionals may prescribe for anxiety include:

• escitalopram (Lexapro}
• sertraline (Zoloft)
• fluoxetine (Prozac)
• citalopram (Celexa)
• venlafaxine (Effexor)
• buspirone (BuSpar)

How long does it take for Hers to start working?

For treatment of mental health conditions, the time between when you first register at the website and when your medication arrives at your doorstep averages about 2 weeks or longer, according to varied reviewers and the Hers website. You can shorten this timeframe by having your medications delivered to a pharmacy where you can pick them up.

Here is the average timetable:

• Registration. After you register and fill out a questionnaire about your symptoms and medical history, you will receive a message back from a Hers provider within 24 hours, according to the Hers website. You may be declined service at this point if your condition cannot be treated by Hers providers.
• Consultation. The Hers website does not say how long before a consultation is scheduled, but reviewers say it generally takes about a week to 10 days. It is sometimes shorter or longer.
• Medication delivery. Prescriptions arrive within a week, according to the Hers website.
• Time medication takes to work. Everyone is different. The time medications take to work varies, depending on the person, the condition, and the medication. Hers provides information about each medication, including how long it will take the medication to work.

How long does it take for the prescription to deliver?

The Hers website claims your order will arrive within 5 to 7 business days.

What if I have questions after my consultation?

The medical professionals on the Hers platform remain available after your first consultation to answer follow-up questions and help you with changes.

How do I cancel my Hers subscription?

To cancel your medication subscription, email support@forhers.com or call 1-800-368-0038. You can put a pause on your subscription through the website or app without canceling. Just select your subscription and indicate how long you want to pause your medication.