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Shopping online for prescription eyewear has become commonplace. The ease of use and convenience has made this experience easier for those with a computer. Coupled with lower-than-traditional costs, online eyewear retailers have successfully disrupted their industry.
WebEyeCare is one of several e-commerce sites that sell eyewear. In this article, we’ll discuss the pros and cons of shopping here, plus highlight their products and ordering process.
WebEyeCare is a Pennsylvania-based online retailer of prescription eyewear and sunglasses. The company was founded in 2009.
WebEyeCare sells prescription eyeglasses and sunglasses, plus contact lenses. If you wear contacts, you can save money by subscribing for automatic reorders.
WebEyeCare offers moderate discounts on designer and name-brand frames. To reduce costs further, they often offer onsite coupons for new and existing customers.
There’s also a WebEyeCare rewards program for earned points that can be redeemed at checkout for additional discounts.
- All eyewear is shipped free, unless expedited options are requested.
- Contact lens order are shipped same day, if your prescription is valid and on file and the order is received by 1 p.m. EST.
- WebEyeCare offers a best price guarantee on contact lenses and eye glasses. If you see your lenses for a lower price within 7 days of placing your order, they’ll beat it.
- WebEyeCare uses third-party suppliers for some eyeglass fulfillment. For that reason, your order may not arrive for 30 days.
- Refunds are only available on unopened merchandise.
- WebEyeCare offers vision tests for contact lenses and eyeglasses onsite. Unlike some other retailers, the tests cost $34.99 and $39.99, respectively. You’ll need both your computer and smartphone to take either test.
- They offer a very limited selection of children’s frames.
- They don’t offer blue-light-blocking on every pair of eyeglasses — only on single prescriptions, not bifocals or multifocals.
- There’s no try-on feature available.
WebEyeCare sells prescription eyeglasses and sunglasses, plus contact lenses for men, women, and children. Some of their frames are specified as unisex or gender neutral.
You can order no prescription, single prescriptions, and no-line bifocals from WebEyeCare.
Based on your prescription, you can choose plastic or polycarbonate lenses with treatments such as anti-glare coating and polarized ultraviolet (UV) filter. According to WebEyeCare’s call center, blue-light-blocking is available on lenses for select frames.
There’s a large selection of designer and name-brand frames to choose from, including:
- Jimmy Choo
- Columbia Eyewear
- Emporio Armani
Sunglasses can be purchased with or without a prescription.
Daily, monthly, and biweekly lenses are sold by the box or by subscription. You can choose from many of the leading brands, including:
WebEyeCare is an out-of-network provider and doesn’t accept insurance. If you have health insurance that covers eyewear prescriptions, you would submit your invoice to your insurance company for reimbursement after purchase.
Women’s eyeglass and sunglass frames start at $49 and go up to about $600. Men’s frames are available from $49 to around $400. Your prescription type will determine the overall cost of your eyewear.
Currently, there’s only one brand of children’s eyewear on the site. Five designs from this brand are available. Each frame is priced at $129.99.
After picking the frames you want, you add your prescription and choose between four lens options for that particular frame. The options are sold as packages that include lens treatments and construction materials, and are in addition to the cost of the frames:
- Basic: $39
- Silver: $79
- Gold: $109
- Platinum: $179
Features like polarized sunglass tinting are sold separately, for an additional cost.
Contact lenses cost around 10 percent less than they do at regular retailers. These prices vary and may be lower if you purchase your contacts by subscription.
You can shop on their website with a current prescription, or you can take WebEyeCare’s online prescription test for eyeglasses or contact lenses.
You have the option to shop by designer or brand name. You can also sort by featured best sellers and new arrivals. If you know the shape or color of the frame you want, you can select for those features, too.
According to the website, each prescription is checked by an optometrist.
WebEyeCare doesn’t have an app or retail stores where you can shop.
To order, you’ll need a current prescription and pupillary distance (PD) measurement. You can manually write in your prescription or upload it. Your doctor’s name and telephone number will also be required.
After adding the frames you want to your cart, you’ll be prompted to choose your lens option.
If you buy contact lenses, you’ll be given the option to purchase a single box or a subscription at checkout. Subscriptions are available for 1, 3, or 6 months.
At checkout, the number of reward points you have earned with your order will be displayed. If you join WebEyeCare’s reward program, you’ll be able to redeem your points toward future purchases.
You can then choose your shipping option.
Prescriptions for new customers go through a verification process, which can take up to 2 business days.
If your prescription for contact lenses is on file and verified, your lenses may ship same day, provided your item is in stock.
Contact lenses are shipped:
- 5 to 10 business days: free
- 3 to 7 business days ground: $7.95
- Second business day air: price varies by location
- Next business day air: price varies by location
Eyeglass prescriptions are made within 10 business days. Shipping times vary, and may take as long as 30 days to arrive at your destination.
Shipping on eyeglasses is free, unless you request expedited shipping. If so, those prices are weight based and vary.
New, unopened eyewear and contacts can be returned for a full refund or store credit within 30 days of purchase. Items returned after 30 days are only eligible for store credit.
Return shipping costs are your responsibility, unless the return is due to a WebEyeCare error, such as incorrect or defective merchandise. Online reviews mention that refunds take around a month to receive.
To make a return, you can schedule a call with the service team online, or you can do the following:
- Call directly at 888-536-7480.
- Text 215-273-9455.
As of this writing, the chat feature on the website was disabled. A quick call to the call center didn’t provide additional information about when or if it would be up and running.
WebEyeCare consistently gets good to excellent ratings from customers online. People often mention good prices and friendly, helpful customer service.
There are several other online eyewear retailers to choose from, including:
Each site has definite plusses and minuses, including selection size, price, and customer service. Before you buy, shop around to determine which one feels like a fit for you.
WebEyeCare is a good place to buy discounted contact lenses, especially if you subscribe monthly.
If you buy eyeglasses here, you may need to wait longer than you’d like for them to arrive.
Another big downfall of the website is the lack of an online try-on feature or at-home trial. If these services are important to you, other sites may be a better fit.