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Warby Parker is known for being innovative in how they let you try on and select your glasses, shipping up to five pairs of frames to your house for you to try on.
Warby Parker also offers an in-person retail experience in select locations, as well as their Virtual Try-On app that lets you preview how certain frames might look on your face.
This article will take a look at how Warby Parker’s Virtual Try-On app works, so that you can decide if it’s worth it to help you pick out glasses.
The Warby Parker app was released in 2016. Since then, it’s been pretty popular. It has over 55,000 5-star reviews in the Apple App Store and several accolades from tech companies.
This app’s services are separate from Warby Parker’s Prescription Check app.
You can use the app to do pretty much anything you would do on the Warby Parker website, plus a couple of extra features.
The app lets you scroll through the frame selection and order Warby Parker glasses online.
You can upload prescription information, order or reorder contacts, choose frames for a home try-on, and virtually “try on” frames.
The user experience is similar to the Warby Parker website, but it’s easier to use than shopping on the site via a mobile device.
After you download the app, you’ll need to enable some permissions on your phone. If you’d like to use the mobile app, Warby Parker needs access to your phone’s camera.
Next, you can enter the Virtual Try-On “booth” and select a pair of frames to try on.
The app will scan and measure the dimensions of your face. In a few moments, you’ll be able to see a realistic depiction of the style and color of the frames on your face.
After that, you can keep swiping through styles. With each swipe, a new pair of frames will appear on your face, and you can decide if you like it or not.
It’s basically like a live filter you’d use on a social media app, but for glasses you want to try on.
Frames that you like can be added to your cart for a home try-on. You can select up to five frames to try at home.
Ordering from the app is similar to ordering online, but with a simpler interface.
When logged into your Warby Parker account on the app, you can scroll through available frames, filter through different styles, upload a photo of your prescription information, and keep a record of your past orders. This makes reordering easier.
When you want to reorder new glasses or contacts, you can log back into the app, scroll to your order history, and use the saved information to order again.
To place an order an at-home try on, you can select the frames that you’re interested in and choose to virtually try them on. Next, you can add up to five frames to your app cart. Then, enter your shipping address.
The glasses will be shipped to you with nonprescription lenses, and you’ll have 5 days to try them on. You can choose which pair (or multiple pairs) you like best.
Next, you ship all the frames back to Warby Parker, noting which frames you’d like to keep. Warby Parker will add prescription lenses to the frames and ship them to you.
Warby Parker won’t charge you for your glasses until your order is complete.
The app scores highly with customers in Apple App Store reviews, earning an average of 4.9 stars out of 5.
Most of the reviews mention the high level of customer service from Warby Parker (which doesn’t necessarily have to do with the app). In general, customers come away with a good impression of Warby Parker as a brand after using the app.
Even people with complicated prescriptions, or customers new to online ordering, seem pleased with the experience of ordering through the app.
The few negative reviews on the app reference lost orders that never shipped or difficulty processing their orders through the app. This seems to be more of an exception than a rule, but it does happen.
Warby Parker isn’t the only eyewear retailer with an app or virtual try-on features.
- ZenniOptical offers an app that has a virtual try-on.
- GlassesUSA has a virtual try-on feature on their website.
- EyeBuyDirect has a virtual try-on feature on their website.
- Liingo Eyewear has a virtual-try-on feature on their website, and you can record it.
Keep in mind that apps and online ordering are not a good replacement for seeing an eye doctor every 1 to 2 years, which is important for your overall health.
Ultimately, the Warby Parker app is great for someone who wants to try on a variety of frames before selecting which ones they want shipped to their house for an in-person try-on. It’s also great for those who feel confident in buying frames based on the app’s accuracy.
For people who have privacy concerns about this technology, or for those who already have a strong idea of what kind of frames look good on them, Warby Parker’s app might not be a necessary part of the ordering process.
Kathryn Watson is a freelance writer covering everything from sleep hygiene to moral philosophy. Her recent bylines include Healthline, Christianity Today, LitHub, and Curbed. She lives in New York City with her husband and two children, and her website is kathrynswatson.com.