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Read on to learn more about their contacts and find out if they might be the right fit for you.
Based in New York City, Warby Parker is known for their affordable designer glasses and direct-to-consumer business model. New to the business is Scout by Warby Parker, their line of daily, disposable contacts.
Warby Parker also sells daily, monthly, and biweekly contact lenses from a number of well-known brands, such as Acuvue.
According to Warby Parker, Scout lenses use Centraform technology to make smooth lens edges. They offer a base curve of 8.4 millimeters (mm) and a diameter of 14.2 mm, and are shipped in environmentally friendly packaging. Read more about the materials below.
Working with a Japanese manufacturer, Warby Parker’s Scout contacts are made from a material with 57 percent water content and a Dk/t of 25.
The Dk/t measurement states how permeable a material is to oxygen. While 25 Dk/t is standard for contact materials developed previously, other lenses on the market made with newer material for contacts have a Dk over 100.
A higher Dk number means the contacts are more breathable, and this can be healthier for the eyes, with less risk of swelling and irritation.
Warby Parker also sells contact lenses from brands like Acuvue, Alcon, Bausch + Lomb, Clerio Vision, and CooperVision.
The upfront costs of daily contacts are typically higher than monthly, but that may even out when you take into account the cost of solution and storage cases. The real determiner of cost is brand.
Scout daily contacts cost $110 for a 90-day supply of two lenses, or approximately $440 a year. If you want to give Scout a try, you’ll be able to get a 6-day trial lens pack for $5.
Warby Parker doesn’t take insurance directly, but you can apply for reimbursement through your vision insurance provider or use your flexible spending account (FSA) or health savings account (HSA) funds.
Navigate to the contact lenses section of the Warby Parker site and you’ll be able to search by brand. On each product’s page, you’ll get a description of the contacts, including the makeup of the lens material and the best use case for each product. Warby Parker also offers helpful tips on contact lens wear and storage.
You’ll be prompted to enter your prescription prior to checkout. If you need a new contact lens prescription, Warby Parker can help with that, too. They’re adding eye exam suites to 40 of their locations, where customers can book an eye exam with an optometrist. Contact lenses can be purchased online or at one of these locations.
You’ll need your latest contact lens prescription prior to placing your order. Because it’s customary to purchase several months’ worth of contacts in one order, it’s important to have the most up-to-date prescription.
If it’s been a while since your last appointment, consider getting your eyes checked and your prescription renewed prior to ordering.
Before ordering from Warby Parker, you’ll also need to have an understanding, with the help of your doctor, of your personal eye health needs to determine the best brand and style of contacts for you.
For example, if you have dry eye, a common eye condition, your doctor may suggest you avoid brands with higher water content.
How to order contacts from Warby Parker
Browse through Warby Parker’s array of brands and read more details about the contacts. Once you’ve decided what you want, you’ll be prompted to enter the prescription for your right and left eye, including the sphere, base curve, and diameter. Then you must select the quantity desired.
In order to get to your cart, you’ll need to log in. After reviewing the items in the cart and before paying, Warby Parker will ask you to either upload a photo of your prescription, provide your doctor’s contact information so they can contact them directly, or email you to get the prescription after checkout.
Note that Warby Parker offers a 30-day return or exchange policy for any contact lenses, as long as they’re in the original, unopened box.
They also accept returns or exchanges for any contact lenses that are defective or damaged within 30 days of receipt.
All Warby Parker contacts come with free shipping. The company estimates that you’ll receive your contact lenses in 7 to 9 business days. They also offer expedited shipping, with a turnaround time of 3 days, for an additional $20.
As a company more generally, Warby Parker has a good reputation. Trustpilot shows Warby Parker scores an average of 3.5 stars, with some customers claiming customer service issues and others praising the site’s easy navigation and ordering process.
Their reputation as a seller of contacts is growing. ConsumersAdvocate.org put Warby Parker on their list of best contact lenses, noting the company’s transparent pricing and their attempts to reduce the carbon footprint of contact lenses with Scout’s signature flat-pack.
Here’s a summary of what’s good and not so good about Warby Parker’s contacts:
Pros of Warby Parker for contacts
- They offer a wide range of contact brand options.
- Shipping is free.
- You have the option to order online or in one of their brick-and-mortar stores.
Cons of Warby Parker for contacts
- Scout contacts are less breathable than newer lens materials and may not be as comfortable or healthy for the eyes.
- Unlike their glasses, Warby Parker contacts aren’t necessarily cheaper than other online retailers.
- Their return policy only works if your box has been unopened or if the contacts arrive damaged.
- Some customers report a poor customer service experience.
Warby Parker is fairly new to the contact marketplace, and there are some more well-known retail players, such as 1-800 Contacts and Eyeconic.
- 1-800 Contacts. Billing themselves as the first way to get contact lenses online, 1-800 Contacts is known for competitive pricing. 20% off new orders
- Eyeconic. Founded by vision care insurance provider VSP, Eyeconic offers 20 contact lens brands to choose from, and they also accept insurance from VSP, MetLife, and Cigna Vision.
- Optometrists. You can always work directly with an eye doctor’s office for your contacts. Many practices can set up contact refills by mail.
Warby Parker offers a wide enough range of products to satisfy most contact lens wearers. Though Scout may offer technology that suits the eye needs of some customers, it doesn’t promise a considerably cheaper alternative to other brands.
If you use both contacts and glasses, Warby Parker may be a good choice because it offers you one place for all your vision needs.