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The quality of our sleep affects so much of our lives. From our health to our mood, getting shut-eye is a crucial part of taking care of our bodies and minds.
Founded in Canada, Novosbed ships low-cost mattresses to customers throughout Canada and the United States.
Ordering a mattress online can feel intimidating, so it’s helpful that Novosbed provides a 120-night sleep trial to customers as well as adjustments.
While Novosbed has only one model that’s available in three levels of firmness, the company’s adaptability offerings make the bed a notable contender.
The company offers Comfort+, a kit that contains a firming or softening layer that integrates seamlessly into your Novosbed, so you can add or take away support to your liking.
On top of its supportive design and eco-friendly approach to manufacturing, Novosbed has many attributes that grab our attention.
Read on to discover more about Novosbed and learn about the company’s products.
Novosbed markets itself as an “incredibly affordable luxury mattress,” priced between $799 and $1,199.
The mattress has layers of memory foam, a material known for contouring to the body and offering pressure point relief. Memory foam can be a dream for people who like to feel snug support and dislike the bouncy effect of an innerspring mattress.
On the contrary, a hybrid or innerspring mattress might be better for those who don’t want to feel “stuck” when they move around.
The mattress features three layers of memory foam that each have their own objective. The support foam at the base helps evenly distribute body weight and provide stability.
Next, the company says the transition foam provides body contouring and aids with pressure point relief. This layer is especially important for couples because it isolates motion between sleepers.
Lastly, the memory foam “comfort zone” layer helps provide air circulation to disperse heat and keep sleepers cool. This top comfort layer features 2 inches of aerated memory foam to prevent overheating and regulate temperature.
Healthline’s sister site Slumber Yard calls the Novosbed a “temperature neutral bed.” In other words, it’s cooler than other memory foam mattresses because of the foam’s aeration.
The washable mattress cover is made from a soft stretch-knit top, two-way stretch elastic, and durable upholstery siding. According to Novosbed, the eco-conscious Tencel fabric helps draw moisture away from the body to keep sleepers cool throughout the night.
Novosbed has one mattress model, but the brand offers three different support levels: soft, medium, and firm. The medium firmness is the most versatile and popular option. It’s designed to offer support and balance for all sleeping positions.
The soft option offers deep body contouring that’s best for side sleepers. Back sleepers and stomach sleepers, however, will get the most support out of the firm option, which lessens the feeling of sinking into the foam.
The firm option may also be best for people with more weight. A firmer mattress may offer more support, so they don’t feel like their hips are sinking into the foam.
Knowing your sleeping position can help you find a mattress that will provide the right support for a restful sleep. Ultimately, the preference of your mattress depends on you.
If your Novosbed still needs some tweaking to get to the perfect comfort level, the company will send you a complimentary Comfort+ kit featuring two inserts to make the mattress softer or firmer. As Slumber Yard notes, the Comfort+ kit also helps remove the dense feeling that can come wit foam mattresses.
Motion transfer is a significant factor for couples to consider in their mattress search.
If one partner is an active sleeper, things can get rocky. Innerspring mattresses offer a bouncy feeling that may make the other partner feel like they’re being jolted awake. All-foam construction isolates motion, so it’s not nearly as detectable.
Reviewers share they had little or no “tossing and turning” on their Novosbed because of the contouring and support.
A common critique of the Novosbed mattress is its soft edges.
Most reviewers state they prefer a firmer edge, and they don’t feel like they are slipping off the bed when seated.
One 5-star review says keeping the sheet corners over the soft edges is a challenge but not a dealbreaker.
Keep in mind: The firmer the mattress, the firmer the edges.
There are six sizes available, ranging from $799 for a twin to $1,199 for a California king.
Memory foam mattresses can be more costly than innerspring mattresses, but they are typically more affordable than hybrids. Of the three mattress types, the pricing of this mattress is a happy medium for shoppers.
One of the reasons Novosbed succeeds in delivering an affordable luxury mattress is their lack of brick-and-mortar stores. Rather than requiring shoppers to buy from a showroom and haggle with sales associates, Novosbed ships directly from their factory floor to customers’ homes.
The Novosbed is priced lower than other bed-in-a-box brands, like Casper and Purple. It’s worth noting competitors may have online promotions that make their mattresses comparatively priced, or cheaper, at times — but, ultimately, competing brands’ full prices exceed the Novosbed.
If bargain hunting on competitor sites isn’t your thing, Novosbed keeps things simple. The company’s prices stay the same year-round, so there’s no need to refresh the page daily or fear missing out on savings.
Novosbed also states that they track the prices of comparable products to offer customers “radically low, honest prices.”
According to customer reviews, the affordable price point doesn’t mean you’re losing comfort or quality. The mattresses are made of high density foams, and the brand states the prices are not an indication of quality, but rather the benefit of cutting out retail associates.
More than 200 5-star reviews applaud the quality and construction of the mattress that the Novosbed website compares to “expensive big name brands.”
When it comes to buying a mattress, sometimes you have to sleep on it — literally and figuratively. According to Novosbed’s customer support, breaking in a mattress can take 2 to 3 weeks.
To accommodate the adjustment period, Novosbed offers a 120-night sleep trial that begins on the day of your mattress delivery. That’s 17 weeks to try the mattress on for size.
A notable feature of the Novosbed is its free Comfort+ kit. At the 30-night mark, Novosbed will send customers adjustments to customize the mattress’s firmness. The inserts are thin, so they sit sleekly on the mattress top and fit inside the removable Tencel cover.
If you aren’t enjoying your beauty sleep after the Comfort+, you still have time to return your mattress. The company provides a full refund and arranges a mattress pickup at no cost to you.
The caveat is that returns can only be made after you reach the 60-night mark. That may sound odd, but it’s a measure Novosbed takes for consumers to break in their mattresses and try Comfort+ before coming to a final decision.
When possible, Novosbed donates returned mattresses to local charities, so customers don’t feel guilty for saying goodbye.
For customers who successfully complete the trial and decide to stick with their new Novosbed, the company offers a 15-year warranty with the first 10 years non-prorated.
The warranty plan covers physical flaws and permanent indentations. Damage from improper use, mold or mildew, and medical complications, like back pain, are not on the list, among other expected stipulations.
Novosbed customers rate the mattress 4.7 out of 5 stars, with 5,900 reviews. Many reviewers feel the company exhibits great customer service and say they’re quick to respond.
Depending on the volume of inquiries, Novosbed customers can expect an email response in 1 to 5 days from customer service. The company is also available via phone or live chat from 10:00 a.m. to 7:00 p.m. Eastern Time.
On the product review page, Novosbed seems to respond to concerns within several days. A customer who returned their bed even wrote that Novosbed’s “speed and friendliness in dealing with the return could not have been better.”
We found reviews from two verified buyers who were unhappy with the customer service. But the vast majority of reviewers had positive experiences with the support team.
One notable 1-star review was from a woman who found the return preparation, which includes packing the mattress in the return shipping, difficult for older shoppers.
If you’re living with a disability or physical limitation, we recommend reaching out to Novosbed to discuss the delivery and return process.
If you’re looking for an affordable mattress that doesn’t skimp on quality, the Novosbed might be a good choice.
When it comes to customer service, reviewers are impressed by their attentiveness and accommodations.
The product is also highly rated by verified buyers who applaud the restful sleep, pain relief, and comfort offered by the mattress.
Jillian Goltzman is a freelance journalist covering culture, social impact, wellness, and lifestyle. She’s been published in various outlets, including Cosmopolitan, Glamour, and Fodor’s Travel Guide. Outside of writing, Jillian is a public speaker who loves discussing the power of social media — something she spends too much time on. She enjoys reading, her houseplants, and cuddling with her corgi. Find her work on her website, blog, Twitter, and Instagram.