Aeroflow Breast Pumps is a medical supplier specializing in breast pumps and other breastfeeding accessories. Aeroflow works with insurance providers to help women acquire breast pumps and related supplies for no or low cost.
Its parent company, Aeroflow Healthcare, has been in the medical supply industry for 12 years, and the company has an A+ rating with the Better Business Bureau. They’re also accredited by the Accreditation Commission for Health Care.
Read on to learn how Aeroflow works and what to expect.
Most insurance plans in the United States cover breast pumps in part or in full, including PPO insurance policies and some Medicaid plans. Aeroflow helps guide you through the process by having one of their specialists work directly with your insurance company to determine your coverage.
There are three main steps involved with using Aeroflow to receive a breast pump.
- Fill out Aeroflow’s insurance qualification form on their website.
- Aeroflow will contact your insurance company to verify your coverage and reimbursement.
- Aeroflow will then contact your healthcare provider and submit the paperwork needed for your insurance to cover or partially cover your pump.
Make sure you have your insurance card handy. You’ll need to enter your insurance company name and your member identification number into the form. After you click submit, you should hear from a specialist within three to five business days.
Aeroflow works with many major insurance companies, including:
- Blue Cross Blue Shield
After you fill out the form, a representative from Aeroflow will be in touch with you to let you know if Aeroflow is covered under your specific plan.
Exactly when you’ll receive your pump depends on your individual insurance plan. Some allow you to qualify anytime during your pregnancy or within one year after your baby is born. Others will detail exactly when Aeroflow can ship your pump.
The specialist assigned to your claim should be able to provide the details for you after your consultation.
You can’t receive hospital-grade pumps before your baby is born.
One of the biggest benefits to Aeroflow is that the specialists do the work for you. Once you’ve filled out the insurance qualification form, they’ll contact your doctor and file your claim with your insurance plan. Specialists will even help you with coverage for additional breast pump supplies.
- All of the breast pumps available through Aeroflow come with a manufacturer’s warranty.
- Aeroflow accepts insurance, flexible spending accounts (FSAs), health insurance accounts (HSAs), and offers additional monthly financing options through Affirm.
- Pumps are shipped quickly, sometimes as fast as three days, according to customer reviews. You’ll also receive an email with tracking information when your pump ships.
Many users report positive experiences working with Aeroflow. Aeroflow often get marks for “amazing customer service.”
The website also offers an array of other breastfeeding and pregnancy and postpartum related supplies, so it can serve as a one-stop shopping experience for new parents.
If you’re uninsured or your insurance doesn’t cover breast pumps, you won’t be able to get any cost savings by going through Aeroflow.
Aeroflow may also be considered out of network for your insurance provider, meaning you won’t receive full coverage. In some cases, you may be able to get more coverage by working with your insurance company directly or going through another medical supplier.
You may also be able to get a pump faster if you contact your insurance directly and go through a local supplier.
Some users have reported issues with the information they have received about their coverage. For example, in some cases women were told by Aeroflow that their pump would be fully covered, but later found out that it wasn’t.
Aeroflow also doesn’t accept returns on breast pumps.
And while some people say the customer service is fast and fantastic, others say they’ve been on hold for long periods of time or haven’t heard about the status of their claim for weeks.
The selection and coverage available to you will depend on your individual insurance. In addition, you may have the option to upgrade your pump choice for a small fee to add items like extra bottles, parts, and breast pump bags.
Breast pumps range in price from $0 to $300 and above.
While you can search by price, the actual price of the breast pumps are not listed directly on the Aeroflow website. Instead, it gives the option to “qualify through insurance,” so you’ll work directly with a specialist before discussing the price.
Some options do reveal the price when you add the pump to your cart, but this price does not factor in savings from insurance coverage.
Other payment options
If your insurance doesn’t cover a specific pump or the total cost of a pump and accessories, Aeroflow offers financing through Affirm. Monthly payment options are available for 3, 6, or 12 months, at 10 to 30 percent APR. You’ll need to qualify for financing to take advantage of these payment plans.
Aeroflow also accepts FSAs and HSAs, provided your account has a Visa or Mastercard payment option.
Aeroflow offers both electric and manual breast pumps that are either consumer or hospital grade. Currently, the website shows 37 different options, including:
- single and double pumps
- hands-free pumps
- pumps with totes
- a variety of other upgrades
- Medela hospital-grade
Aeroflow Breast Pumps can help take the guesswork out of obtaining a breast pump for free or low cost through insurance. They do the legwork for you by contacting your insurance company and healthcare provider. They also give you the information you need to find a pump and other breastfeeding accessories to suit your needs and your budget.
This medical supplier is not your only option for receiving a breast pump through insurance, however, and it may be out of network for some individuals.
If you have any specific questions or concerns about this process, you may want to contact your insurance company directly to learn about your coverage and options.
- Better Business Bureau. (n.d.). Aeroflow. bbb.org/us/nc/asheville/profile/health/aeroflow-0473-4005734
- Better Business Bureau. (2018). Aeroflow: Complaints. bbb.org/us/nc/asheville/profile/health/aeroflow-0473-4005734/complaints?fbclid=IwAR2lBc3wcA-M2hTZSoA4oF_jTZMhN3mKzZnrA2SYPbGVILkH09RzdRWomU0
- Frequently asked questions. (n.d.). aeroflowbreastpumps.com/faq
- Health benefits and coverage: Breastfeeding benefits. (n.d.). healthcare.gov/coverage/breast-feeding-benefits/
- Understanding healthcare coverage. (n.d.). acog.org/About-ACOG/ACOG-Departments/Breastfeeding/Understanding-Health-Care-Coverage?IsMobileSet=false