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MobileHelp is one of many choices for medical alert systems. Their options include home and mobile monitoring. Plans start at $26.95 per month.
Personal emergency response systems (PERS) are devices that you use to get emergency medical help when you need it. They’re designed primarily for older adults, but they may also be a good option for people with disabilities or chronic conditions.
Here’s a look at MobileHelp, one of the top medical alert systems on the market.
How we researched MobileHelp
For this review of MobileHelp, we used a combination of third-party reviews, user input, and research on personal alert medical systems.
Learn more about our vetting process.
MobileHelp is a personal medical alert system. For two of the MobileHelp packages, the system has a unique interactive touchscreen tablet that functions as a base station. The 8-inch tabletop device, called the MobileHelp Touch, mimics a mainstream tablet with photo sharing, video chat, messages, an activity monitor, and games.
MobileHelp was founded in 2006 and is based in Boca Raton, Florida. The company offers nationwide cellular coverage and partners with Rapid Response Monitoring to provide their emergency response call center. Rapid Response uses LanguageLine to offer interpretation services in 240 languages.
MobileHelp works similarly to most PERS. In an emergency, you press a button on the wearable device or in-home console to connect 24/7 with a live operator in a call center via cellular service or your landline phone connection.
You speak to the operator in the device’s two-way speaker system and describe your situation. The trained operator assesses your situation and arranges appropriate emergency response. The device provides your stored personal information and exact location via GPS tracking.
If you’re unable to respond after making the call, the operator will send local emergency services. If you have automatic fall detection coverage, the operator will arrange emergency services after the fall pendant indicates a fall, even if you’re unable to press the button.
MobileHelp offers eight subscription packages, including in-home and on-the-go packages. One package, the Mobile Duo, offers a bundle designed especially for couples. It covers two people inside and outside the home.
All MobileHelp plans require an AT&T cellular connection, except the landline Wired Home unit. The cellular service is included in your monthly subscription cost, but AT&T coverage must be reliable in your area.
- offers landline and cellular devices
- nationwide cellular connection on all units, except Wired Home, which uses a landline
- touchscreen device base unit on two plans
- waterproof help buttons can be worn in the shower
- precise location and stored personal information automatically transmitted during emergency call
- GPS location tracking offered on Duo and Solo mobile alert systems
- optional biometric monitoring called MobileVitals available with any plan (uses accessories including a blood pressure monitor, digital scale, and pulse oximeter)
- free lockbox with all subscriptions
- activity tracking available to record your movement on an hourly basis
- optional online tracking for families and caregivers via MobileHelp Connect app
- optional medication reminders
- Connect Premium protection plan for equipment coverage and discounts on add-on services
- optional telehealth services via MDLive platform for $10 per month without insurance or copays
- micro wearable option that weighs less than 2 ounces
- no long-term contracts or hidden fees
- no included warranty
- no smartwatch option (MobileHelp Smart, a smartwatch MobileHelp device that launched in 2019, is no longer available)
- no wellness checks
- no fall detection available with in-home landline unit
- no false alarm function, but you can tell the operator once they answer the alert was a mistake
- subscription price isn’t locked in unless you buy the Connect Premium protection plan, which guarantees it for 2 years
Go to the website, or call customer service at 1-800-992-0616. The plans and add-ons can be challenging to differentiate on the website, so at least one call to the company may help you decide on a plan and clarify your options.
MobileHelp monthly subscription prices vary from $26.95–$64.95 per month, depending on the plan and devices you choose. The company regularly offers promotional rates, and you can also choose to pay annually, semi-annually, or quarterly for a discount.
A unique feature of MobileHelp is the integration with the MDLive telehealth system for an extra $9.95 per month.
MobileHelp also offers MobileVitals, an add-on service that allows you to track your health markers, such as:
- blood pressure
- blood oxygen levels over time
MobileVitals is tracked using the MobileHelp Touch device and conveys the readings to your health team.
There are no up-front equipment costs, but there are activation fees in some packages. Shipping is usually free, and the online order form lists all charges before you pay.
Here’s a summary of the eight plans and monthly subscription costs:
cost per month
• designed for in-home use
• uses cellular signal, no landline required
• 1,400-ft in-home range
|$34.95||• cellular in-home base unit|
• 1 help button
• landline unit, no cellular signal required
• amplified 2-way speaker in base unit
• 600-ft in-home range
|$26.95||• landline in-home base unit|
• 1 help button
• touchscreen tablet base unit
• photo scrolling and games on tablet
• optional activity tracking and medication reminders
|$54.95||• touchscreen tablet base unit |
• 1 mobile unit
• 1 help button
• can be used in home or on the go
|$46.95||• base unit|
• 1 mobile unit
• 1 help button
|Mobile Duo |
• designed for active couples
• 2-way communication in your home or on the go
|$49.95||• no in-home base unit |
• 2 mobile units
• 2 help buttons
• 2 chargers
|Touch Duo |
• customizable plan
• can create an in-home communications hub for you and your caregivers
|$64.95||• touchscreen tablet in-home base unit|
• 1 mobile unit
• 1 help button
• designed for active singles
• can be used in home or on the go
|$41.95||• 1 mobile unit |
• 1 help button
• weighs under 2 oz
• smallest and lightest MobileHelp device
• can be used in home or on the go
|$39.95||• micro device, water resistant, can be worn in the shower|
• detachable lanyard
• integrated optional automatic fall detection
MobileHelp’s Google rating is 4.5 out of 5 stars with over 275 reviews. Amazon reviews are also 4.5 out of 5 stars, but there are only 10–11 reviews per product.
Yelp reviews are mixed, with 1- and 5-star ratings, although there are currently only 10 reviews at time of publish. Most Yelp complaints focus on disappointing treatment by salespeople. The 5-star reviews generally relate to the service itself.
Returns and service cancellations
Returns and service cancellations are accepted, but you must return all equipment in working order first.
MobileHelp offers a protection plan, Connect Premium, for $6 a month. The plan offers:
- equipment replacement at a fraction of the usual cost, sometimes for just a small deductible
- locked-in price guarantee for 2 years (promotional rates not included)
- 25% off accessories and MobileVitals service
- 50% off medication reminders and activity tracking (with purchase of Fall Button)
- 30 extra pings per month for Location Detection on MobileHelp Connect portal
MobileHelp offers a 30-day money-back guarantee for all plans or equipment purchased.
MobileHelp offers many features that you can add to your subscription plan to customize it to fit your needs. Each feature costs a bit extra each month. Here are some of their add-on features:
The MobileHelp Fall Button is a separate button that you wear as a pendant. The Fall Button automatically sends an alarm if you fall and are unable to push your button.
The button’s light will flash red and beep for 20 seconds. The base station or mobile device will announce: “Fall detected. Press and hold button to cancel.” You can then cancel or wait to speak with an operator.
An operator will answer and talk with you if you are able or send emergency help if you are not. It costs $11 per month. It’s compatible with all systems except the Wired Home. The Micro has integrated optional automatic fall detection.
If you’re unresponsive, the operator will send local emergency services to your residence.
MobileHelp warns that the Fall Button does not detect 100% of falls and should not be used to replace a caregiver if you have a health condition that may put you at increased risk of falling.
MobileVitals is a remote patient monitoring service you can add to your MobileHelp subscription. Using Bluetooth-enabled accessories, you can track health markers over time, such as blood pressure, weight, and blood oxygen levels. You have your choice of monitoring accessories, including a blood pressure monitor, digital weight scale, and pulse oximeter.
Your measurements are automatically transmitted to the MobileHelp Connect portal and securely stored. You can view your record by logging onto your Connect customer account. You can also share your record with healthcare professionals.
Cost depends on the subscription plan you have and the devices and accessories you use. For example, the Duo plan with MobileVital (called MobileVital Duo), subscription cost begins at $43.29 a month, or $519.50 a year.
For an extra $9.95 a month, you can subscribe to MDLive, a telehealth service. It allows you to connect with a doctor using your smartphone, computer, or other smart device.
Doctors with MDLive are board certified and will give you medical advice at any time, without an appointment.
Extra help buttons
You can add a help button in a standard pendant or wrist device for $24 more per year. Another help button that you can mount on your wall costs an extra $35.40 per year.
MobileHelp’s activity tracking service monitors and charts your activity through the MobileHelp Connect portal. It also emails updates to authorized caregivers. You need to buy the fall detection subscription to have activity tracking. It costs $6 a month.
This is a protection plan you can add to your subscription for $6 per month that gives you:
- 1 free help button
- 2-year price lock guarantee for your subscription plan
- device replacement with deductibles up to $100
- discounts on other add-on features
Yes, it’s called MobileHelp Connect, available on Google Play and Apple’s App Store. Once you subscribe to MobileHelp, you’ll receive a login to the app and to the Connect web portal. There, you can access your account and use add-ons you’ve purchased, such as activity tracking and medication reminders.
If you’re an older adult or have a disability or a chronic condition, medical alerts can give you and your family peace of mind.
Medical alert monitoring devices can provide a significant health benefit to older adults. A 2017 study showed that personal alert systems are most helpful in medical emergencies, such as:
- breathing difficulties
- heart problems
If you’re caring for a loved one with Alzheimer’s disease, you may find a medical alert system especially useful.
A medical alert system isn’t right for everyone. First, a person must be willing to use the service and be able to understand and use the technology.
Also, some people may be in a stage where assisted living or around-the-clock home care is needed. Personal medical alerts may still be useful in these situations, but with careful supervision.
If you’re a caregiver, be sure to consider whether your loved one needs more help than just a medical alert can provide.
- Be sure you or your loved one is comfortable with the technology and understands how to use the device.
- Ensure that AT&T cellular coverage in the area is reliable if you are using a cellular unit.
- Regularly test the system.
- If you’re interested in using a medical alert system and have body implants, such as a pacemaker, check with your doctor about any precautions you may need to take when using a cellular system.
MobileHelp offers affordable and technically advanced personal medical alert options. A medical professional and your caregiving support team can help you decide if MobileHelp is right for you or your loved one. You might also ask for advice from a care consultant at MobileHelp who can explain how the various products might work for you.
Keep in mind
MobileHelp is not a substitute for emergency services.
In the event of a physical or mental health emergency, call 911.
|Specifications||MobileHelp||Bay Alarm Medical|
|Cost||starts at $26.95 per month||starts at $24.99 per month|
|Up-front costs||• no equipment fees|
• $50 for the Classic device activation
• $100 for the Touch Classic or the Touch Duo device activation
|• no activation fees|
• $99–$159 for mobile and smartwatch devices
|Shipping cost||free ground shipping||you pay shipping unless you pay an annual subscription|
|Free trial period||30 days||30 days|
|App||Connect app||Account Manager app|
|Size||• 8-in cellular base station|
• mobile device: about the size of a deck of cards
• micro device: not much bigger than a key fob
|product size varies from buttons or smartwatches to in-home console|
|Weight||• lightweight design, weight varies by product|
• mobile Solo device weighs about 3 oz and the Micro device weighs under 2 oz
|• lightweight design, weight varies by product|
• lightest product is smartwatch
|Wireless?||• cellular coverage required for all units except Wired Home landline unit|
• AT&T cellular service provided, but coverage must be reliable in your area
|• cellular required for all units except landline unit|
• Verizon or AT&T cellular service provided, but coverage must be reliable in your area
|In-home range||1,400 ft||1,000 ft|
|Battery life||• base station: 30 hours backup battery|
• mobile device battery: 24 hours
• neck pendant and wrist button: 5 years
|• 6–72 hours|
• 32-hour backup battery for in-home unit
• varies per product and use pattern
|Response time||operator response time between 15–20 seconds, according to users||• usually 1–15 seconds, according to users|
• operator response time in 45 seconds or less (company guarantee)
|Wearable||all devices are either wearable or have wearable buttons||all devices are either wearable or have wearable buttons|
|Fall detection monthly price||$11 per month (available in all plans except Wired Home landline)||$10 per month, plus $30 device fee (available with SOS Home and SOS Mobile units)|
|Warranty (wear and tear)||• no warranty|
• Connect Premium protection plan partially covers equipment damage/loss, plus discounts on add-on services for $6 per month
|• wear and tear and manufacturing defects|
• Premier Protection Plan partially covers equipment damage/loss for $3–$5 per month
Can MobileHelp let my family know where I am?
Yes, if you first provide them access to your MobileHelp Connect account online. They can then log in and locate your device.
You can also configure your settings so that the system will email people you select as responders if you press the help button. They will also receive a map of where you are at that time.
Does MobileHelp offer medication reminders?
Yes, the Medication Reminders service is available as an add-on service for $6 per month through the MobileHelp Connect web portal. You schedule the reminders online and then receive them through your cellular base station. This can help you avoid missed doses or accidental overdoses.
Do I have to sign up for a wireless account?
No, MobileHelp provides AT&T cellular service as part of your subscription plan.
What if there is a power outage in my area?
During a power outage, your base station unit will continue to work for approximately 30 hours on a backup battery. Mobile units will continue to work as long as their batteries are charged and there is AT&T cellular signal.
Are the MobileHelp devices waterproof?
The neck pendant, wrist button, and fall button are all waterproof. They can be worn in the shower and bath. However, they should not be submerged or exposed to water for a long time. The mobile device, cellular base station, and wall button are not waterproof.
Can I accidentally set it off?
Yes, the units are not especially sensitive to accidental calls, but anyone can press a button by mistake. Wait for the operator to answer, and let them know you made the call in error. MobileHelp warns that they may cancel or suspend your service if there are too many false alarms.
Is MobileHelp private and secure?
- fulfilling and tracking orders
- providing information to emergency operations
- improving your experience on the online platform
Is MobileHelp better than Life Alert? How?
Life Alert was one of the first providers of personal medical alert systems. As such, it has the brand recognition of a longtime leader.
However, Life Alert systems are among the most expensive, and subscriptions require a 3-year contract. Also, they do not offer fall protection at this time, and plans are bundles that can be difficult to customize.
You may be able to pick and choose plans and equipment more easily with MobileHelp. But that is a decision you will want to make for yourself, with advice from a doctor, family, and caregivers.
Is a medical alert system really worth it if it’s unmonitored?
It might be worth getting a medical alert system, depending on your individual needs.
Though personal medical alert systems are sometimes called unmonitored, there are live operators available 24/7 to answer an emergency help button call. You do generally need to press a button to activate the call, but this is usually possible using the MobileHelp wearable buttons.
If you’re unable to press a button or speak, your automatic MobileHelp Fall Button pendant will usually activate the system for you (if you subscribe to the fall detection add-on service).
Does MobileHelp offer payment plans?
No. However, MobileHelp payment includes options that are monthly, quarterly, semi-annual, or annual.
Longer payment periods cost a little less and sometimes waive activation fees.
Is there a set-up fee?
Activation fees for monthly payment plans range from $50–$100 for Classic, Touch Duo, and Touch Classic.
Does MobileHelp accept insurance?
If you have benefits that include a health savings account or flexible spending account, you may be able to use them to purchase the medical alert device. You can check with your plan administrator.
Can you change or cancel your MobileHelp subscription?
You can cancel a subscription at any time or add on features if your needs change. You will receive a prorated refund for any months not used after you return all equipment in working order
MobileHelp is a personal alert system with a variety of customizable plans and a reputation for reliability. They also provide unique technical tools, such as their interactive touchscreen tablet and GPS-enabled lightweight mobile units.
There are add-on options for activity tracking via the MobileHelp Connect app or web portal, along with medication reminders and an optional automatic fall detection pendant.
You can also purchase add-ons for MDLive telehealth service and MobileVitals patient monitoring service.