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Compared to women, men tend to visit the doctor less.

The reasons are myriad. Some men might not take initiative to find a doctor and schedule an appointment.

Or, as a 2014 study from the Journal of Health Psychology points out, men may have a “masculine” view of themselves, leading them to avoid a doctor’s care. For some men, a personal condition might be too embarrassing to discuss with a doctor.

One telehealth company, REX MD, has sought to fill the gap between men and their health. REX MD provides medical services at a discounted cost and focuses on providing men with prescription drugs for erectile dysfunction (ED) and hair loss.

Read more to see if REX MD may be right for you.

REX MD is a telehealth service geared toward men and owned by proprietor LifeMD, formerly Conversion Labs, Inc.

The company started offering generic prescriptions for ED and male pattern hair loss. They have since branched into primary care, and they also offer care for:

  • cold and flu
  • allergies
  • problematic skin
  • infections
  • medication refills for migraine and asthma

REX MD offers virtual on-demand access to licensed physicians in 48 U.S. states. REX MD services are not authorized in South Carolina and Louisiana.

They ship medication in discreet packaging to your home. The service is designed to save you both time and money on doctor’s office visits.

To start with REX MD, sign up on their website and answer some health-related questions ahead of the physician visit.

You’ll work with a doctor to assess your symptoms and the doctor will make a diagnosis. After that, your prescriptions will arrive at your door.

REX MD may be good for those who are showing symptoms of either ED or male pattern hair loss.

According to a 2017 study, 80 percent of men experience male pattern baldness by the age of 80, and there’s a strong genetic link to the severity of hair loss.

ED symptoms can range from reduced sexual desire to the inability to keep an erection. It’s important to note that underlying health conditions may manifest in ED symptoms, such as:

  • depression
  • diabetes
  • sleep apnea.

With male pattern baldness, also called androgenetic alopecia, hair loss typically occurs on the top of the head and on the forehead hairline.

This hair loss is associated with a male sex hormone, an androgen named dihydrotestosterone (DHT). If you have a close relative with baldness, you may be at heightened risk.

If you don’t have the time to make a doctor’s appointment to talk about ED or hair loss, REX MD may be right for you. As well, if you’re embarrassed to address these conditions with your general practitioner, REX MD may be a good option.

You don’t need an existing prescription for REX MD.

REX MD has a simple process to get started with your medications. Their website is user-friendly and there’s a chat function for quick questions.

Here’s how it works:

  1. Head over to rexmd.com and fill out their online medical assessment. You’ll enter your email, name, height, weight, and information about your sex life. You’ll also need to upload a photo for authorization purposes, a photo ID, and a recent blood pressure reading.
  2. Complete the full questionnaire of 38 questions. In some cases, the health history you complete may be enough to make a diagnosis and get your prescription. REX MD will let you know within 24 hours. But you can always ask to be set up with a virtual doctor’s appointment if you want.
  3. If your assigned physician decides a prescription is right for you, REX MD will send your prescription to your doorstep in discreet packaging with free 2-day delivery.
  4. You can reach your assigned physician through the site’s member portal at any time with questions, requests, or concerns. Follow-up appointments are free.

Hair loss

REX MD will send you finasteride, the generic version of Propecia. It’s the only prescription DHT-blocking medication that’s FDA-approved to treat male pattern baldness. It was approved in 1997.

The use of finasteride has been studied since the late 1990s, and it’s shown to help regrow hair in existing follicles.

Recent studies, however, show some side effects with finasteride use. A 2020 report said finasteride is well tolerated but shows mood alterations in patients, as well as sexual dysfunction (low libido, difficulty in achieving orgasm, and general loss of interest in sex).

REX MD offers hair loss medication in quarterly plans, since it takes at least 3 months to see any effects and daily use is critical.

Erectile dysfunction

The company offers branded and generic forms of Viagra (sildenafil) and Cialis (tadalafil). They also prescribe Levitra. If you have a preference, you can let your physician know.

Generic Viagra hasn’t been around very long. Though Pfizer’s patent on the popular ED medication ran out in 2020, Pfizer started making and selling generic sildenafil in 2017 and other companies could sell their own sildenafil tablets in 2020.

The U.S. Food and Drug Administration approved Viagra in 1998, making it the first oral drug specifically prescribed for ED. It was originally tested for other conditions, but scientists found it was good at treating some symptoms of ED.

There has been reported abuse of Viagra in the past, and scientists have found the drug doesn’t improve sexual function in men who don’t have ED symptoms.

Cialis (tadalafil) and Levitra work similarly to Viagra in helping maintain an erection longer. They are all PDE5 inhibitors and work by blocking an enzyme called phosphodiesterase type 5.

Sildenafil from REX MD starts at $10 per dose. Tadalafil sells for $3 per dose. Levitra sells for $60 per dose.

Most insurance policies don’t cover telehealth services like REX MD. That said, REX MD’s prices are lower than those you’d pay at most doctor’s office or even some insurance copays.

The company offers flexible pricing depending on your needs and goals. With your first monthly order, REX MD includes a free online visit. This is so one of their doctors can assess and diagnose your situation and write a treatment plan. After that, there’s a monthly recurring fee for refills of medications.

The company provides discounts if you sign up for 3 months, and you’re allowed to cancel at any time.

If you have a telehealth visit and the doctor determines you’re unsuitable for treatment with ED medications, the company may refund what you’ve paid.

REX MD is a subsidiary of U.S.-based LifeMD. REX MD uses U.S.-based doctors for their telehealth appointments.

Currently, there aren’t any pending lawsuits against REX MD, and there haven’t been any complaints on the Better Business Bureau’s website.

The reviews posted on the REX MD website have all been 5-star reviews.

Other sites that have reviewed REX MD typically find it a legitimate service. On Trustpilot, REX MD averages a 4.4-star rating from 381 reviews. Among the bad reviews, cancellation seems to be the biggest complaint.

One reviewer from Trustpilot posted the following:

“Called to cancel, as pills do not work for me. Was told they would cancel and stop shipping. BIG lie! I returned from a week-long trip to find my card charged and a package on my doorstep. Beware! Now waiting for over 30 minutes to talk to [customer service].”

Is my information safe online?

Privacy and security are taken seriously at REX MD. The company complies with HIPPA regulations. They use strict encryption protocols to keep customer information safe and private.

The company is LegitScript certified, a third-party regulatory and safety reviewer for healthcare entities.

Where does REX MD get their medications?

They work with GoGoMeds to fill prescriptions. GoGoMeds provides low-cost prescription medications mailed to your door, along with other specialty pharmacy services.

When do I get charged for this service?

You’ll be charged on the same day each month (or at the beginning of the next billing cycle) for recurring prescriptions.

REX MD offers ED and hair loss prescription medication without an in-office doctor’s appointment.

REX MD may be a good solution for you if you’re too busy to meet with a doctor or if you feel embarrassed to address any symptoms.

You’ll pay out of pocket for these services, but they’re sometimes less costly than an insurance copay and what you’d pay at a pharmacy.

Tracee Herbaugh is a writer and journalist who lives in the Boston area. She writes about culture, lifestyle, health, and family relationships. You can view her work online or find her on Twitter.