Independence and safety are common concerns that aging adults and their loved ones often have, especially in the case of living alone. Falls, accidents, and other medical issues can come up, and reaching out for help may prove difficult in such instances.
Life Protect 24/7 is a company that aims to help solve such concerns with their medical alert device. Like other medical monitoring companies, the process works by wearing a device that allows you to press a button in case of an emergency or if you need non-emergency help.
But how does Life Protect 24/7 work, and is it worth the cost? Read our in-depth review of this company, along with what their customers have to say and how the device stacks up to competitors.
Founded in 2013, Life Protect 24/7 boasts that they’re currently “America’s fastest-growing medical monitoring company.” They sell a medical alert device solely through their website, which is equipped with 24/7 services through their support team.
Life Protect 24/7 is a smaller company compared with other well-known competitors, but the reviews appear to be positive overall. While not sold in big box stores or through other online outlets, the company offers 24/7 support and helps set up the device before direct shipment to your home.
Unlike other medical alert systems, Life Protect 24/7 doesn’t appear to offer additional services, such as medication reminders. However, you can program the device to be used in the case of non-emergency assistance, such as help with calling a doctor.
Life Protect 24/7 works via a medical alert device the company calls their “Mobile Monitoring Unit.” This is a push-button device that connects you with the company’s medical specialist team so they can assist you in both emergencies and non-emergencies, either at home or while you’re away.
The product operates via a monthly plan, with medical alert services available 24/7 for as long as you are paying for them. You can cancel the monthly plan at any time, which would terminate the alert services.
Pros
- free setup and device
- monthly membership may be canceled at any time
- may be used for both emergency and non-emergency situations
- product is waterproof and may be worn outside of the home
- overall positive customer reviews
Cons
- not available in big box stores or other retailers
- information about product specifications, such as batteries and device size, is lacking overall
- there’s no way to stop a false alarm on this device; however, the unit doesn’t connect to 911 automatically unless you tell the company to set it up this way
Research for our review of Life Protect 24/7 was based on a thorough review of the company’s own literature, third-party analyses, and other data as follows:
- Company reputation: To gain a better sense of Life Protect 24/7’s medical alert systems, we not only looked at the company website but also researched related information from third-party websites. This includes the Better Business Bureau (BBB).
- Accessibility: When reviewing products for seniors, accessibility, or ease of finding and purchasing the product, is also an important consideration. We looked at whether this product was available online or in stores and how easy it is to purchase.
- Price: We researched Life Protect 24/7’s base pricing, monthly memberships, set-up fees, shipping, and cancellation fees.
- Customer reviews: Aside from customer reviews on the company website, we also looked at anecdotal experiences from the BBB. We read both positive and negative reports to give a better overall picture of what an experience with LifeProtect 24/7 might look like.
Currently, Life Protect 24/7 appears to offer one product: the Mobile Monitoring Unit. Below is a quick look at the important details offered with this device.
Life Protect 24/7 Mobile Monitoring Unit
- Hardware price: Free
- Monthly membership price: $49.99 per month
- Contract length: Can cancel at any time
- Support hours: 24/7
- Indoor or outdoor use: May be used both indoors and outdoors
- Waterproof: Yes
The Mobile Monitoring Unit from Life Protect 24/7 is the sole product offered by this company. It’s designed for both indoor and outdoor use, and you can take it with you wherever you go.
You also don’t have to take off the device if you’re going to get wet. This makes it ideal for use during water activities, such as swimming or water aerobics, as well as in the shower or bathtub.
According to the company website, the device itself is free of charge. The only associated fees are a $49.99 per month membership fee, which may be canceled at any point in your contract.
Additionally, the company promises 24/7 service with this device, which is especially important in the event of an emergency.
Life Protect 24/7 comes in the form of the Mobile Monitoring Unit. This is a small device with a push button meant to be worn 24 hours a day, 7 days a week. Besides wearing the Mobile Monitoring Unit daily, you don’t need to do anything else unless you have an emergency, such as a fall.
In the case of an emergency, simply push the button on the device. A medical alert care specialist from Life Protect 24/7 is then alerted and will contact you or the appropriate authorities, such as 911.
Life Protect 24/7 is available for purchase through the company’s website only. It’s not available for a lower price on Amazon or at a chain or big box store.
To start the buying process, you can call the customer service number at (844)-203-5617. You can also fill out the contact form on the company’s website and receive a call from customer service.
Life Protect 24/7 costs $49.99 per month. There’s no fee charged for the unit itself, and activation is also free.
This is a slightly higher monthly charge than some other medical alert devices we’ve reviewed. Still, it does come with the ability to wear the device away from your home, which some companies charge an additional monthly fee for.
To stop the services, Life Protect 24/7 says you can call and cancel at any time. This will also stop the $49.99 per month charge and you can return the product at no cost to you.
Overall, Life Protect 24/7 appears to have a positive reputation based on customer experiences. The company itself doesn’t have any negative news coverage that we could find.
Life Protect 24/7 was established in 2013, and they were accredited by the BBB in May 2014. As of December 2022, Life Protect 24/7 has a 4.8-star (A+) BBB rating based on 570 customer reviews.
The company’s website features mostly 5-star reviews, with customers noting that the support staff is knowledgeable and helpful overall. A few customers also note help with finding other “plans” for budget reasons, though such plans aren’t outlined on the website.
Also, while the BBB reviews are mostly positive for Life Protect 24/7, there have been reports of customer complaints. Most of these appear to involve issues with calling to cancel the plans, though many have been marked as “resolved” on the BBB website.
The return and warranty policies aren’t explicitly stated on the company’s website. However, customer reviews suggest that if you do want to return a product to Life Protect 24/7, the company issues a prepaid return label via email.
Overall, most customers state in their reviews that any issues they had with billing or the product itself were resolved quickly and to their satisfaction.
If you’re considering a long-term care plan for yourself or a loved one who is aging but living independently, you may consider a medical alert system such as Life Protect 24/7. These can come in handy in the case of falls or other first aid situations.
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Also, if you’re caring for a loved one with Alzheimer’s or another chronic medical condition, Life Protect 24/7 can help them connect to help if you’re not immediately available, offering additional peace of mind.
Life Protect 24/7 is best for those who are able to use the product. If there are any motor or neurological issues that could prevent a user from pushing the button for assistance, then this may not be the best type of medical alert system for you.
Also, the company only works within the United States and Canada. If you travel out of these two areas often, you may need a backup system.
Keep in mind
Life Protect 24/7 products are not a substitute for emergency services.
In the event of a mental health emergency — if you’re thinking about harming yourself or someone else — call 911 or the Suicide Prevention Lifeline at 988.
| Specifications | Life Protect 24/7 | Life Alert | Medical Guardian |
|---|---|---|---|
| Price range | $49.99/month | starting at $49.95/month | starting at $1/day |
| Smartphone app required? | no | no | yes, if using watch |
| Need WiFi? | no | yes, depending on system | yes, depending on product |
| Wireless? | yes | yes | yes |
| Battery life | unknown | unlimited | unknown |
| Rechargeable or replaceable batteries? | replaceable | replaceable | both, depending on device |
| Response time | unknown | 15–20 seconds | up to 15 seconds |
| Emergency shut off | no | no | no |
| Subscription price | $49.99/month | $49.95–$89.95/month | $29.95 and up |
| Wearable | yes | yes | yes |
| Fall detection | no | yes, depending on system | yes |
| Warranty | unknown | lifetime | yes, with optional protection plan |
| Trial period | no | no | 1-month free service trial |
Does Life Protect 24/7 offer payment plans?
While Life Protect 24/7 advertises their Mobile Monitoring Unit at $49.99 per month, the company doesn’t mention any information regarding payment plans. However, some reviews mention an annual payment, so it may be worth calling (844)-203-5617 to ask.
Is there a set-up fee?
No. The device itself is free, and the company programs the unit before shipping it to your home.
Keep in mind that while the device is free, you will still need to pay the $49.99 monthly fee in order for this medical alert unit to remain active.
Does Life Protect 24/7 accept insurance?
As with other medical alert companies, Life Protect 24/7 doesn’t accept private medical insurance. It’s possible to obtain a reimbursement from your insurance, depending on your personal coverage, but you’ll want to call and check this before committing to any plan.
Can you change or cancel your Life Protect 24/7 subscription?
According to the company website, you can change your plan or cancel services at any time.
To cancel your monthly subscription, you can call customer service at (844)-203-5617. You can also email the company for help at info@lifeprotect247.com.
Can I accidentally set my Life Protect 24/7 off?
It’s possible to accidentally set off your Life Protect 24/7 unit, but the push-button system makes this unlikely. In the case that the system is mistakenly set off, know that you’re connected with the company’s support team in both emergency and non-emergency situations.
Is Life Protect 24/7 better than Life Alert? How?
When comparing Life Protect 24/7 and Life Alert, one isn’t necessarily better than the other. Both have positive reviews as well as A+ BBB ratings.
Life Alert does seem to have more offerings compared to the one medical alert unit offered by Life Protect 24/7. However, this does seem to come at a higher cost compared with Life Protect 24/7. Ultimately, your decision will depend on your needs as well as your budget.
If you’re concerned about yourself or a loved one needing immediate assistance while alone, you might consider a medical alert device such as Life Protect 24/7. This is a relatively straightforward unit that offers a monthly payment plan to help offset the cost of services.
It’s also worth talking with your doctor about using Life Protect 24/7 and other medical alert devices. Whether you have concerns about living alone, falling, or needing assistance with other medical concerns such as dementia, wearing this type of device may prove life-saving.
If you’re interested in trying Life Protect 24/7, you can get started here.