What can I expect to find here?

In a word: support. We understand that your health journey is just that, your journey. So we’ve created a space where you can find the support and resources that you need. From group conversations to one-to-one messaging to medically-reviewed articles, there’s something for everyone. Here’s just a taste of what you can expect to find:

  • Learn something new every day with community-led, text-based live chats.
  • Gain advice from those who have been there before with one-to-one messaging.
  • Discover curated medical resources from a library of content.
  • A Guide that can help you through it all: Alexa. You can quickly identify the Guide by the badge next to her username.

What is Healthline?

Healthline Media is the top ranked health publisher and number 44 on Comscore’s Top 100 Property rankings. Across all of its properties, Healthline Media each month publishes up to 1,000 scientifically accurate yet reader-friendly articles authored by more than 120 writers and reviewed by more than 100 doctors, clinicians, nutritionists, and other experts. The company’s repository contains more than 70,000 articles, each updated with current protocol.

More than 200 million people worldwide and 86 million people in the U.S. visit Healthline’s sites each month, according to Google Analytics and Comscore, respectively.

Is my data secure?

Yes. We are committed to protecting your information and will never share or disclose your personal information with any third-party. You can read our full Privacy Policy in your account settings.

I’m new here. Where do I start?

Welcome to the community! We’re so happy to have you here. We recommend a few things to help you get started:

  1. Make sure that you’ve filled out your profile completely. Not only will this allow other members to get to know you, but it will also help us to curate the articles, posts, and members that best fit you and your journey.
  2. Say “hello” and introduce yourself in our welcome group! Posting in this group is a great way to find other new members and get to know your community. You can find this group at the top of the list—it’s called, Come say “hello!”
  3. Interested in a particular topic? Then head to the search icon at the top of your screen (Note: It’s the magnifying glass). From there, you can search for any keyword to find the post, article, or member you’re looking for.
  4. Enable your push notifications to receive the latest news updates, post mentions, and live chat alerts. You can edit your notification preferences from your account settings (Note: Tap on the gear icon at the top of your profile screen to edit).
  5. Finally, join us for a live chat and get a feel for what’s happening in the community. These take place every Sunday through Thursday at 5:30 pm PT/8:30 pm ET in the Live Discussions group.

How do I change my profile photo?

Here’s how to change your profile photo:

  • Tap on the profile icon at the top left of your screen.
  • Tap on the pencil icon to the right of your username.
  • Tap on the image that you would like to replace (Note: The largest image is the first seen on your profile).
  • Choose another photo from your phone or tablet’s camera roll.
  • Make sure you save your changes by tapping “Save” at the top right of your screen.

How do I add more profile photos?

Here’s how to add multiple profile photos:

  • Tap on the profile icon at the top left of your screen.
  • Tap on the pencil icon to the right of your username.
  • Tap on the empty picture boxes to add more photos or tap on existing photos to replace them.
  • Choose a photo from your phone or tablet’s camera roll (Note: You can have up to 5 photos on your profile).
  • Make sure you save your changes by tapping “Save” at the top right of your screen.

How do I add information to my profile?

Here’s how to add information to your profile:

  • Tap on the profile icon at the top left of your screen.
  • Tap on the pencil icon to the right of your username.
  • You can edit each profile section by tapping on the dropdown arrow to the right.
  • Make sure you save your changes by tapping “Save” at the top right of your screen.

Can I make my profile private?

Yes! By setting your profile to private, your profile will no longer be visible to the community in our Member list. However, your profile will still be visible to members when you directly message them and post in a group.

Here’s how you can set your profile to private:

  • Tap on the profile icon at the top left of your screen.
  • Tap on the gear icon at the top right of your screen.
  • Tap on the button to the right of the “Show/Hide profile” option (Note: If the button is gray, then your profile is hidden).

How do I reply to another member’s post?

Want to share your thoughts on a group post? Ensure the post’s author sees your follow-up by tapping “Reply” on their message before typing your response. Doing so will attach the member’s username to your reply and will alert them to your message.

Where can I post a condition-related question?

Have a question and need answers? Posing it to the community is a great place to start. Consider heading to our Groups section found at the bottom navigation bar. Here, you can choose a group that best suits the topic of your question.

What is a live chat?

Live chats are constructed just like every other text-based conversation in our app, except they’re live, in-the-moment conversations. They’re our way of getting the community together to discuss a relevant issue to your condition. Led by the Guide, topics can range from treatments to symptom management to wellness, and even something fun like a pop quiz—don’t worry, you won’t be graded!

So whether you’re just coming to watch or to be a participant and ask some questions, you’ll always learn something new, and you might even meet some members in the process.

Do live chats involve video?

No. All of our live chats are text-based conversations.

When and where do live chats take place?

Live chats take place every Sunday through Thursday at 5:30 pm PT/8:30 pm ET in the Live Discussions group.

Can I view a live chat after it’s finished?

Yes! Just like all group conversations, live chats will always remain in the app. The Guide starts every live chat, so to find our most recent, head to the Live Discussions group and scroll up to the appropriate date to see what we call the “intro post.” Tap on that post to dive into the chat thread.

Interested in a particular topic? Then head to the search icon at the top of your screen (Note: It’s the magnifying glass). From there, you can search for any keyword with the Groups filter to find a post or live chat that interests you.

Who is the Guide?

Alexa is your guide to all things IBD Healthline. As a long time advocate and thriver living with inflammatory bowel disease, Alexa understands what you’re going through and will be your pillar of support—no matter what. From leading live chats to answering questions, she’s here to help you along your health journey.

What is an Ambassador?

Ambassadors are hand-selected by the Healthline team to be your trusted ally and additional sources for support in the community. Like you, these are members who are living with the condition and want to help others along their journey. You can quickly identify an Ambassador by the yellow badge on their profile.

How can I become an Ambassador?

If you would like to become an Ambassador, please reach out to the Guide for further information.

What does it mean to report or block a member?

Reporting and blocking play an essential role in maintaining our community’s safety, though they function a bit differently. Here’s what performing each of these actions will do:

  • Reporting a member will notify the Healthline team—we recommend this action if you believe the member has violated our Community Guidelines. After further review, the Healthline team may ban the reported member from the community at its discretion.
  • Blocking a member will NOT notify the Healthline team but will instead block this member from messaging you and seeing your posts in the groups. Conversely, you will also not be able to see this person’s posts.

How can I report a member who’s violated the Community Guidelines?

Here’s how to report a member from your direct messages:

  • Tap on the 3 dots at the top right of your screen.
  • Choose “Report & Block Member” on the dropdown (Note: By reporting and blocking the member, you are alerting the Healthline team to bad behavior as well as blocking the member from messaging you further).

Here’s how to report a member from the groups:

  • Tap on the member’s profile icon.
  • Choose “Report & Block Member” on the dropdown (Note: By reporting and blocking the member, you are alerting the Healthline team to bad behavior).

How can I block a member from messaging me?

Blocking without reporting a member who is exhibiting bad behavior is not advised as it will not alert the Healthline team to the issue. However, if a member has not violated the Community Guidelines but you still wish to prevent him or her from messaging you and seeing your posts, then blocking is a suitable option.

Here’s how to block a member from messaging you and seeing your posts:

  • From the groups: Tap on the member’s profile icon.
  • Choose “Block” on the dropdown
  • From direct messages: Tap on the 3 dots at the top right of your screen.
  • Choose “Block” on the dropdown

Where can I leave suggestions or feedback?

Here’s how to send us any question, suggestion, or feedback:

  • Tap on the profile icon at the top left of your screen.
  • Tap on the gear icon at the top right of your screen.
  • Scroll down and tap on the “Tell us what you think” option.