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Contact lenses provide a method of vision correction that’s preferred by many for their comfort and convenience. In fact, about
There are many types of lenses and brands available, with advantages and disadvantages to each type. Read on to learn about the contacts offered by Hubble.
Hubble sells their brand of daily contact lenses online and directly to consumers. Their business is based on a subscription service and costs $36 a month.
The company has been criticized over the last few years on product quality.
- The monthly subscription model could mean about $1 a day for your contacts.
- Lens packs and boxes are 100 percent recyclable.
- For some, the monthly subscription model might be too prescriptive and difficult to cancel.
- The quality of the contacts has been challenged by healthcare professionals and reviewers, who report adverse effects from using the contacts.
- The selection of contact lenses is limited.
Hubble’s contact lenses are made by St. Shine Optical, a Food and Drug Administration (FDA)-approved manufacturer of contact lenses.
The lenses are made with a hydrogel material called high-grade methafilcon A, and their daily contacts, or dailies, offer 55 percent water content, UV protection, and a thin edge.
Hubble offers contacts ranging from +6.00 to -12.00, with a base curve of 8.6 millimeters (mm) and a diameter of 14.2 mm, which is only suitable for some contact lens wearers.
Q. What is methafilcon A and why does it matter for contact lenses?
Methafilcon A is an older contact lens material that was first approved for use in contact lenses by the FDA in 1986. Technology has changed a lot since that time and one big change is lens breathability. This is how much oxygen the lens allows to pass through to the eye and is measured in a value called DK. The higher the DK the more oxygen that gets to the eye. Methafilcon A has a DK of 18 while most newer lenses on the market have a DK over 100. More oxygen is healthier for the eye and causes fewer complications over time.
— Ann Marie Griff, OD
Answers represent the opinions of our medical experts. All content is strictly informational and should not be considered medical advice.
Hubble is based on a monthly subscription model. For $36 a month, you’ll get 60 contact lenses. Shipping and handling costs $3 extra.
Hubble reels you in with a pretty sweet deal: With your first shipment, you’ll get 30 contact lenses for $1.
Your card will be charged each time your lenses are shipped, but it’s possible to cancel your subscription via phone or email. Hubble doesn’t take insurance, but the receipt can be used to apply for reimbursement through your insurance provider.
Hubble offers one type of product, so it makes the ordering process pretty straightforward. As of this writing, new customers can sign up for their first “free” shipment ($1 for 30 lenses), after which they receive deliveries of 60 lenses every 28 days for $36.
Customers will need their prescription and their doctor’s name to order.
If you don’t have your physical prescription handy, you can indicate your power for each eye and select your doctor from the database so that Hubble can reach out to them on your behalf.
After you set up your subscription, you can change the frequency of your shipments.
About your prescription
Keep in mind that your prescription includes the brand of contact lenses and indicates the material recommended for you.
The power, base curve, and diameter for your contacts should also be part of your prescription.
Does Hubble sell contacts by other brands?
Hubble doesn’t sell other contact brands, but through their sister site, ContactsCart, they offer several major brands, including Acuvue, Biotrue, and Air Optix.
Getting your order
Hubble uses economy shipping through the U.S. Postal Service, which takes an estimated 5 to 10 business days, according to their website.
What’s Hubble’s return policy?
Hubble doesn’t offer returns on their contact lenses, but they encourage customers to get in touch with them if anything is wrong with their order.
Keep in mind that for regulatory and safety laws, businesses can’t take back opened packages of contacts from customers. Some businesses will offer refunds, credits, or exchanges for unopened and undamaged boxes.
Critics of Hubble call into question the quality of their contact lenses, noting that methafilcon A is not the most up-to-date material.
Some users report a burning, dry sensation when wearing the contacts.
Other reviewers complain that Hubble’s offerings are too limited, and that a base curve of 8.6 mm and a diameter of 14.2 mm doesn’t cover the full range of vision correction needs.
This is tied into another complaint, which is that Hubble isn’t calling to properly verify prescriptions with doctors.
In 2017, the American Optometric Association (AOA) even sent letters to the Federal Trade Commission (FTC) and the FDA’s Center for Devices and Radiological Health asking them to investigate Hubble contacts for possible irregularities related to prescription verifications.
This allegation is not without significance, since it’s illegal to provide contact lenses to customers without verified prescriptions. That’s because the needs of each patient vary, not only in terms of the amount of vision correction needed, but also the type and size of contact recommended to fit each eye.
For example, if you have dry eye, your doctor may require contacts with a lower water content percentage to prevent your eyes from drying out.
In the 2019 letter to the FTC, the AOA cited several direct quotes from doctors that detailed the consequences of patients wearing Hubble contacts that weren’t in keeping with the prescription requirements, including keratitis, an inflammation of the cornea.
Hard to cancel subscription?
Their customer ratings on Trustpilot average 3.3. stars and speak to many of the issues above, with a pattern of customers reporting it was difficult to cancel their subscription. Hubble doesn’t offer a way to cancel online. It’s only possible to cancel via telephone or by email.
Hubble’s subscription service offers a much cheaper alternative for contact lens wearers, and the positive reviews reflect it. That said, their reputation is far from crystal clear.
There are other well-known players in the online contact lens retail space. Some alternatives to Hubble include:
- 1-800 Contacts. 1-800 Contacts is known for competitive pricing and offers many contact brands and types to choose from. Learn more.
- Discount Contacts. Discount Contacts is known for their wide selection of brands at competitive prices. Learn more.
- Eyeconic. Founded by vision care insurance provider VSP, Eyeconic takes insurance from VSP, MetLife, and Cigna Vision. Learn more.
- LensDirect. LensDirect offers a discount subscription program that lets you choose your contact lenses and the frequency you want them delivered. Learn more.
You can always work directly with an eye doctor for your contacts. Many offices can set up contact refills by mail. Need an eye doctor? Search for eye doctors near you.
If you want to try contacts from Hubble, ask your eye doctor if they feel this is a good brand for you, and make sure that you have an up-to-date prescription handy when you sign up for the subscription. The office where you got your prescription is required to give you a copy if you ask for one.
Started in 2016, Hubble is a relatively new business in the contacts lens space, offering subscription service for their brand of contacts at an extremely competitive starting price.
But eye doctors point out that there are other contacts made with better and newer lens materials that are safer and healthier for people’s eyes than the methafilcon A found in Hubble contacts.
While the business is relatively new, eye health professionals say the lens material it’s built off of is outdated.