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Hearing Assist is a manufacturer of hearing aids and related accessories. They sell online directly to consumers with a focus on devices for people with low to moderate hearing loss. The hearing aids cost less than standard hearing aids prescribed by a physician, and no hearing test is required before making your purchase.

Hearing Assist’s products won’t satisfy everyone, though online customer reviews tend to be positive overall. Individuals with profound hearing loss or an underlying condition contributing to hearing loss may need a thorough physical examination and screening, as well as more sophisticated assistive devices.

Hearing Assist is based in Virginia Beach, Virginia, and has been in business since 2008. According to the Hearing Assist website, the company has sold hundreds of thousands of hearing aids and other hearing devices with a focus on making them more affordable than standard hearing aids.

Hearing Assist says that by eliminating the costs associated with an audiologist’s services, which are often included in the total cost of new hearing aids, the company can sell directly to the consumer for a much lower price.

Hearing Assist sells their hearing aids exclusively online, and consumers don’t need to provide any medical information. But the company makes it clear that certain factors, such as visible ear abnormalities and chronic dizziness, should be evaluated by a physician before purchasing any hearing aid.

Hearing aids, which are typically prescribed by an audiologist or otolaryngologist cost, on average, between $1,000 and $5,000 per pair. You can also find over-the-counter hearing assist devices, many of which are amplifiers that fit in the ear, for as little as $10 each in retail stores or online.

Hearing Assist hearing aids range in price from $399 to $999, depending on the model.

All Hearing Assist hearing aids are sold with a small cleaning brush, protective case, and ear caps of assorted sizes for a better fit. The rechargeable hearing aids also come with a charging dock.

Online and telephone customer service to address billing and troubleshooting concerns is also available for free.

A 60-day trial period and a 1-year warranty are standard with all Hearing Assist devices.

Can you use insurance to buy their hearing aids?

According to the National Institute on Deafness and Other Communication Disorders, nearly 29 million U.S. adults could benefit from hearing aids. But Medicare and many private insurers don’t offer hearing aid coverage.

While you can’t use insurance to purchase Hearing Assist hearing aids, the company does offer financing plans that can keep costs below $100 per month.

Does Hearing Assist provide free trial periods?

Hearing Assist doesn’t offer a free trial period, but it does have a 60-day no-risk trial period after purchase. If you’re unsatisfied with the products, notify the company, which will give you a mailing label to return the hearing aids. Once the company receives the products, you should expect a full refund.

There are several different types of hearing aids, which are differentiated by their features and where you place the devices. Hearing Assist sells three different hearing aids.

Cool Aids Completely in the Ear Black Hearing Aids

Price: $400

Cool Aids fit entirely in the ear canal with no behind-the-ear element, making the devices nearly invisible and easy to wear with eyeglasses. These devices are also black, helping them blend into the ear canal shadow. Other features include:

  • eight channels of frequency
  • changeable batteries, each with up to 70 hours of power
  • assorted earbud sizes
  • 1-year warranty
  • available as individual hearing aids and as pairs

The Cool Aids can be purchased online.

ReCharge! Behind the Ear Hearing Aids

Price: $500

Hearing Assist claims this basic model is their best seller. The device features a component that fits behind the ear and includes a microphone and volume control. A thin, flexible tube with a tiny speaker at one end extends from the top of the behind-the-ear component and can be placed into the ear.

The device is sold with a charging dock that accommodates both hearing aids at a time, so no batteries are needed.

Other features include:

  • advanced digital processing chip
  • four channels of frequency
  • feedback suppression
  • layered background noise reduction
  • four hearing modes for all-around, restaurant, traffic, and outdoor sound
  • available in two colors: gray and beige

The ReCharge! Behind the Ear Hearing Aids can be purchased online.

ReCharge! Plus Behind the Ear Receiver in Canal Bluetooth Hearing Aids

Price: $1,000

This model is an upgrade of Hearing Assist’s basic behind-the-ear product. And like the basic model, the ReCharge! Plus includes hearing aids for both ears and is sold with a charging dock.

One of the key upgrades is that this model works with the Hearing Assist app to make adjustments to volume and other settings via Bluetooth technology. Those controls are also available to adjust manually on the hearing aids themselves.

Other features include:

  • a receiver fits that in the ear canal, so sound doesn’t travel through the ear tube
  • improved high-frequency response
  • dual microphones on the front and back of the hearing aid
  • water resistance
  • four hearing modes for all-around, restaurant, traffic, and outdoor sound

The ReCharge! Plus Behind the Ear Receiver in Canal Bluetooth Hearing Aids are available for purchase online.

Customer reviews on retail sites and consumer advocacy sites, such as the Better Business Bureau (BBB) and Trustpilot, are mixed. The BBB’s average customer reviews are 1.81 out of 5 stars, though there have been few complaints in the past year.

The BBB also gives Hearing Assist an A+ rating. Trustpilot’s lone customer review gives the company a poor review. The complaints tend to focus on shipping or refund delays or defective merchandise.

On retail sites such as Amazon and Walmart, customer reviews tend to be more positive, with satisfied users noting how much the hearing aids help with everyday sounds, such as the television, and with picking up higher frequency sounds and voices.

Purchasing Hearing Assist hearing aids online is simple, as no hearing test is required. You choose which product you want, add it to your cart and check out.

In addition to buying the hearing aids through the Hearing Assist website, you can also find them on other online retailers, such as Amazon and Walmart.

The World Health Organization estimates that about 5 percent of the global population has some level of hearing loss.

If you’ve had a hearing test and a medical professional has diagnosed you with low to moderate hearing loss, you may want to discuss whether hearing aids such as those from Hearing Assist will be helpful for you.

Hearing Assist offers a 60-day money-back guarantee when buying directly from them, but you must return the items in time to receive a refund. In the case of defective products, Hearing Assist claims to provide replacements or repairs.

The advantages and disadvantages of Hearing Assist hearing aids generally boil down to cost and convenience versus limitations with product features and customer service.

Many brands offer hearing aids without needing a hearing test and at a substantially reduced cost, including:

Other hearing aids brands, such as Signia, Starkey, and Miracle-Ear, require a hearing test and a consultation with an audiologist. These devices, which can’t be purchased online, are sold in locations around the United States.

Hearing Assist has sold hearing aids online for more than a decade and has established a solid, fairly well-regarded place in the market. The company’s three hearing aids offer consumers some options when it comes to features and pricing.

While these hearing aids are designed for people with low to moderate hearing loss, people with more severe hearing loss or other symptoms may want to consult with a medical professional before buying these devices.