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Wading through the countless selection of mattresses out there can be frustrating. If you’ve never thought about your sleeping preferences, how are you supposed to know what to pick?
Mattress companies like Idle Sleep aim to make mattress shopping easier. The company offers a range of different mattress types and ships them directly to you.
That way, you can try your new mattress out in the comfort of your home without awkwardly hopping from model to model in a poorly ventilated store.
In this article, we take a closer look at Idle Sleep and its product offerings. We outline the pros and cons of buying from Idle Sleep, walk through its available mattresses, and dig into its company reputation and policies.
Here’s the lowdown on what to expect when buying a mattress from Idle Sleep.
- Lengthy home trial. You can try out a mattress for over a year, which is plenty of time to get acquainted with and figure out whether you love it or not.
- Motion isolation. The mattresses may be great if you sleep with a partner. If you get up frequently at night or toss and turn, a mattress that isolates movement is key to prevent nighttime sleep disruptions — including those from nocturnal pets.
- Flippable designs. Flipping your mattress a few times a year can increase its life span, but not all mattresses are flippable. Idle Sleep has several two-sided models available.
- Solid company policies. Shipping and returns are free. This can help you save a bit of money, especially if you expect some trial and error with mattress selection. Idle Sleep mattresses also come with a lifetime warranty.
- Price. You can snag some deals if you buy at the right time, but pricing isn’t necessarily very competitive. But Idle does offer two different financing options.
- Many Better Business Bureau (BBB) complaints. In the past 3 years, 72 people have lodged complaints about Idle Sleep on the BBB website. The majority of complaints have to do with delivery issues and problems with the product, including products arriving damaged.
- Possible shipment delays. Because of COVID-19, many mattress companies are experiencing shipment delays. Shipping is free, but don’t expect lightning-fast speeds.
We base our pricing guide on the cost of a queen-size mattress. Expect to pay less for a twin and more for a king mattress.
Idle Sleep offers deals and discounts, but pricing is pretty much on par with other online mattress retailers:
- $ = under $1,200
- $$ = $1,200–$1,800
- $$$ = over $1,800
Idle Sleep sells mattresses that vary in terms of type, firmness, thickness, and materials. Here’s a quick rundown of what the company has to offer.
- Price: $
- Type: Foam
- Height: 12 inches
- Good for: Back sleepers or people who like a firm feel
This gel foam mattress is Idle Sleep’s budget offering. The medium firmness of this model is ideal for a variety of sleepers, but back sleepers especially. Reviewers like its plush yet firm feel.
- Price: $$
- Type: Foam
- Height: 14 inches
- Good for: People who prefer a softer feel
The Idle Plush is slightly softer than the gel foam mattress. It’s also thicker, which adds some durability.
Like the standard Idle model, it’s also medium on the firmness scale, but it has more foam, so reviewers say it feels somewhat softer. According to Slumber Yard (a sister site of Healthline that specializes in mattress reviews), the plush model can support various sleeping positions.
Still, it may be a poor choice for people who toss and turn because the foam doesn’t bounce back as well as The Idle, according to reviews. Reviewers who like the mattress liken sleeping on it to sleeping on a cloud.
The Idle Hybrid
- Price: $$
- Type: Hybrid
- Height: 14 inches
- Good for: Depends on the chosen firmness level
This double-sided mattress features a cooling cover designed to help regulate body temperature. It’s available in two firmness levels: medium and luxury firm.
The combination of foam and coil technology provides substantial support for back and stomach sleepers. Because there’s less of a sinking feeling than with an all-foam model, it’s also suitable for combination sleepers.
The thicker construction and pocket coil design may be a good choice for sleepers with higher body weight as well as couples.
Idle Latex Hybrid
- Price: $$$
- Type: Hybrid
- Height: 14 inches
- Good for: Depends on chosen firmness level
You have a few options with this model. You can choose between medium, luxury firm, or a combination of both (different firmness levels on each side of the flippable mattress). Then there’s are also two latex selections: Dunlop and Talalay.
It’s the most expensive option in the Idle Sleep lineup, but it’s also Global Organic Latex Standard (GOLS) certified. It also features organic materials like wool and cotton.
Side sleepers should opt for the softer medium firmness. In contrast, back and stomach sleepers will likely feel more comfortable with the firmer option.
You can buy Idle Sleep mattresses directly from the Idle Sleep website. They’re also available on Amazon, but there aren’t a ton of reviews to verify if purchasing through Amazon is a good experience.
Idle Sleep sometimes slashes prices and provides significant discounts. If you’re looking to buy, keep an eye out for seasonal sales to take advantage of these price reductions.
Idle Sleep makes it easy for customers to decide on a mattress thanks to a handy comparison section. Below are some factors to consider.
Idle Sleep sells all-foam and hybrid mattress options. Hybrid mattresses contain both foam and spring coils. The company’s hybrid options are slightly firmer than the foam models and are flippable.
Foam is a good option for people dealing with aches and pains because it relieves pressure points by cradling the body.
But not everyone likes the feel of foam; it can sometimes feel like you’re sinking into your bed, and isn’t always comfortable for someone who tosses and turns. All-foam mattresses are also sometimes not as durable as hybrid options.
Firmness is largely based on preference, which can vary based on your body type and sleeping position. In general, though, medium-firm mattresses have shown to be an ideal option for comfort, spinal alignment, and sleep quality.
Watch out, though: A too-firm mattress can increase pressure points on your body and leave you feeling uncomfortable. One that’s too soft can feel unsupportive and a little like quicksand — especially if it’s made of foam.
Idle Sleep mattresses are available in two thickness options, either 12 or 14 inches. The thicker the mattress, the more durable it is. A thicker mattress is also a better choice for sleepers with higher body weight and couples.
Take a peek at the listed materials inside an Idle Sleep mattress, and you might scrunch your face in confusion. Deciphering the “ingredients” that go into making a mattress isn’t easy unless you’re in the mattress biz.
Idle’s foam and nonlatex hybrid options feature gel foam. Like memory foam, gel foam is intended to contour to the body, but it does have a slightly different feel.
You might consider trying gel foam even if you don’t love the sensation of memory foam. Gel foam is also designed to sleep cooler than traditional memory foam.
The latex hybrid mattresses are made of pocketed coils and latex foam, either Dunlop or Talalay. There’s really no difference in terms of feel between these two types of latex.
Dunlop is the result of an older manufacturing process, making it more affordable. Talalay is essentially a newer, high-tech version of latex. It also takes longer to produce, which ups the price tag.
Additionally, if you’re searching for an organic option, both latex hybrid mattresses feature certified organic latex.
Some of Idle Sleep’s mattresses are flippable. The two-sided design allows you to choose between two firmness levels.
Having the choice is great if you’re undecided about your firmness preference or change sleeping positions from time to time. Flipping your mattress can also help extend its life span.
Unfortunately, Idle Sleep currently has a BBB rating of F. As we noted at the top, there are several customer complaints on the BBB website, which are mostly about Idle Sleep delivery, customer service, and product issues.
There are also a handful of complaints about the company on the Consumer Affairs website.
The good news is that Idle Sleep doesn’t appear to be involved in any pending or recent lawsuits. And there have been no recent product recalls — though the company hasn’t been around for very long.
Most of the complaints about Idle Sleep have to do with customer service issues, including shipping and delivery problems.
You can find reviews of the mattresses on the Idle Sleep website, but there are very few written reviews to wade through.
That said, most of the written reviews are from happy customers. However, it’s hard to judge overall impressions from such a small number of written reviews.
You can expect the mattress to arrive in a large box. Packaging also includes accessories like pillows, which may come free with your mattress purchase. The mattress comes compressed and rolled up inside its packaging.
It’ll likely take a few days for the mattress to decompress completely. Some reviewers noted a chemical smell emanating from the mattress within the first few days after unboxing. This off-gassing odor is typical in mattresses that contain foam.
Idle Sleep ships mattresses free within the contiguous United States. It can take up to 10 business days for your mattress to arrive, sometimes longer for some models.
You can also select white-glove delivery for an extra fee, which includes help setting up the mattress.
Idle Sleep offers an 18-month trial period. If you decide you don’t like the mattress, you can return it for free.
The company helps coordinate disposal or donation. Exchanges are also possible.
To initiate a return, customers can email or start a live chat on the Idle Sleep website.
Idle Sleep mattresses seem like a good buy, but the company is still in its infancy. Based on what we’ve read in reviews, you should expect some hiccups with delivery and customer service.
The company’s policies — including the 18-month trial period and lifetime warranty — are appealing, but a lengthy warranty isn’t much use if communication is subpar.
When buying from a newer mattress company, you can sometimes score great deals. However, you also take on some risk: Will Idle Sleep be around a few years from now? If not, there won’t be anyone to honor that warranty.
Positive customer reviewers are encouraging, but scores of negative reviews on third-party sites like Better Business Bureau leave us wary if this is the best option for purchasing a new mattress.
Steph Coelho is a freelance writer with chronic migraine who has a particular interest in health and wellness. When she’s not click-clacking away on her keyboard, she’s probably nose-deep in a good book.