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Since 2015, bed-in-a-box company Helix has worked to help sleepers find the right mattress for better rest. The founders say they created Helix after they struggled to get quality sleep on less-than-quality mattresses.
The name Helix appears to be linked to the concept of sleep DNA, which the company mentions on their site. Everyone has a different sleep DNA, or specific needs for comfort and support. It stands to reason, then, that many people won’t find what they need when choosing between just one or two mattresses.
While Helix doesn’t offer a different mattress for every person (that would truly be a feat), they do offer a wide range of options. Read on to learn more about Helix and discover which of their mattresses might fulfill your unique sleep needs.
Looking for a quick overview? Here are the key highlights and potential drawbacks of Helix mattresses:
Generally speaking, hybrid mattresses cost more than foam or innerspring mattresses. Since they combine foam and coils, they tend to last longer, and you’ll pay a little more for the added durability.
Helix mattresses fall in the middle range of the mattress price scale, making them fairly affordable for many shoppers. If you’re only considering hybrids, you may find Helix prices somewhat more affordable than competing brands.
You’ll pay the same price for all basic Helix mattresses. Helix Plus has a higher price point, and the Luxe version of each mattress costs nearly twice the price of the basic version. Our prices listed are for queen mattresses.
- $ = $900-$1,300
- $$ = $1,301–$1,700
- $$$ = over $1,700
Helix groups their mattresses by firmness (soft, medium, and firm) and sleeping position (side sleeper or back and stomach sleeper). They also offer a specialty mattress. We’ll walk through each group of mattresses below.
Helix Sunset and Moonlight
- Price: $
- Type: Hybrid
- Firmness: Soft
- Height: 12 inches
- Best for: Side sleepers (Sunset), Back and stomach sleepers (Moonlight)
Both the Sunset and Moonlight mattresses have a soft feel, according to Helix. They fall between a 2 and 3 on a 10-point firmness scale, despite a slight difference in construction.
In both mattresses, two layers of foam rest over individually pocketed coils designed to provide soft, cushioning support. The biggest difference between these two mattresses is in the top comfort layer:
- The Sunset mattress features a layer of memory foam above a layer of latex foam blend. These are made to provide pressure relief and comfort.
- The Moonlight mattress features two layers of latex foam blend for responsive body contouring that is designed to feel more supportive than Sunset’s memory foam.
Helix recommends the Sunset to dedicated side sleepers and others who need maximum pressure relief at the shoulders and hips. The Moonlight may work well for couples who have different firmness preferences as well as back and stomach sleepers who like the feel of a softer bed.
Many reviewers describe these mattresses as soft and comfortable. Several people love the body contouring and supportive feel. Others find them still too firm. A few side sleepers say the mattresses didn’t provide enough pressure relief.
Some reviews praise the lack of motion transfer, but a few people describe the Moonlight as a little “bouncy,” saying they could feel their partner move. While the mattresses have reinforced sides for better edge support, a few people say the edges still feel flimsy and less supportive than they’d like.
The Luxe versions ($$$) offer an additional 2 inches of height, a quilted pillow top, and a mattress cover designed for breathability and airflow to keep you cooler as you sleep.
The key feature of the Luxe versions is the zoned lumbar support. This combination of firmer support at your hips and softer cushioning at your shoulders was designed to help maintain spinal alignment.
Helix Midnight and Dusk
- Price: $
- Type: Hybrid
- Firmness: Medium
- Height: 12 inches
- Best for: All sleep positions (Midnight), combination sleepers (Dusk)
Helix says the Midnight is their most popular mattress. With an upper layer of memory foam over a sturdier layer of polyfoam, the mattress is designed to combine comfort and support for a medium-firm feel.
The two mattresses have similar construction and firmness, but their foam layers differ:
- The Midnight’s top comfort layer features memory foam for maximum pressure relief. Its transition layer of foam is made from polyfoam for extra cushioning.
- The Dusk’s top comfort layer features a latex foam blend for more bounce. Its transition layer is made from memory foam to provide extra pressure relief.
Reviewers generally praise these mattresses. Several people mention less body pain after waking up and improved sleep overall. A few people even say they now sleep through the night instead of waking up frequently.
Reviewers mention the Dusk provides good body contouring, while side sleepers love the soft support the Midnight provides. Some reviews say the Midnight feels a bit too soft for those wanting a true medium-firm feel, and side sleepers in smaller bodies may find the Dusk too firm.
Some people mention sagging after only 2 years, and others note these mattresses can get a little warm.
Looking for zoned lumbar support and maximum pressure relief in a medium-firm mattress? The 14-inch Luxe versions ($$$) are designed to provide these benefits, along with an additional layer of cooling gel foam. Both also have excellent customer reviews.
Helix Twilight and Dawn
- Price: $
- Type: Hybrid
- Firmness: Firm
- Height: 12 inches
- Best for: All sleep positions (Twilight), back and stomach sleepers (Dawn)
The Twilight and Dawn mattresses are the firmest of the Helix mattresses. Both mattresses feature the same pocketed coils and reinforced edges. The main difference between these two mattresses lies in the top comfort layer:
- The Twilight features a top layer of memory foam intended for pressure relief.
- The Dawn features a top layer of latex foam blend intended for more bounce and body contouring.
Both mattresses have largely positive reviews. The Dawn has an average rating of 4.5 stars out of nearly 800 reviews, while the Twilight earns an average of 4.5 stars from over 1,100 customers.
Reviewers say these beds feel comfortable and supportive and stay that way over time. Many people say they now sleep through the night and wake up without pain.
According to a few reviews, partners with different sleep preferences may sleep better on these mattresses. This is because the reviewers say the mattresses support back and stomach sleepers but feel soft enough for side sleepers, too.
The Dawn mattress appears to sleep a little cooler than other Helix mattresses, but some reviewers caution that these cooling benefits don’t make up for the firm feel. Several people hoping for a cooler mattress find these options too firm.
Looking for a luxurious firm bed with a cooler feel? The Luxe versions ($$$) of these mattresses have overwhelmingly positive reviews for enhanced support and additional cooling benefits. Just keep in mind that these taller, sturdier mattresses will have less give, so they may feel even firmer to sleepers with less weight.
- Price: $$
- Type: Hybrid
- Firmness: Medium-firm
- Height: 13 inches
- Best for: Back, stomach, and combination sleepers
A number of reviews suggest the basic Helix mattresses may not provide enough support for some sleepers. As part of the company’s efforts to create a mattress for every body type, they developed the Helix Plus. This mattress is specially designed for people seeking a bed with additional durability and support.
This medium-firm mattress may be a good option for taller people, those with larger frames, and those with more weight.
The taller pocketed coils, reinforced edges, and higher density memory foam are designed to help prevent sagging and indentations. Three separate layers of foam are made to contour to your body for comfortable, strong support.
For the most part, reviewers love this mattress. They praise the durability, sturdy edges, and lack of motion transfer. A few people say that even though it feels soft to lie down on, the mattress remains firmly supportive throughout the night. People call it amazing and comfortable, and they say it makes a lot of difference in their sleep.
Some people note this mattress does sleep a little warm. Some reviewers also mention some sinking in the middle of the mattress. A few side sleepers find it a little too firm, though some people explain it still provides good support and helps relieve their pain.
You can purchase Helix mattresses from their website, using the shopping links above. You’ll find the Luxe versions in a separate tab on the product page for each mattress.
Helix discounts the prices of their mattresses a few times throughout the year. The company also offers a regular 15 percent discount to:
- veterans, service members, and military family members
- first responders
If you feel a little overwhelmed by the different mattress options available, Helix created a simple quiz that points you in the right direction. A few reviewers were under the impression that this quiz would lead to a custom-made mattress, so just know that isn’t the case. Rather, the answers you provide help match you to one of the mattresses described above.
Helix only makes hybrid mattresses, so all of their mattresses feature both coils and foam. Some people prefer the softer feel and “give” of a foam mattress, but hybrids tend to provide sturdier support and may hold up better over time.
What’s more, in a small
You won’t need to narrow down your options by height, either. Except for the 13-inch Helix Plus mattress, all basic versions measure 12 inches high. The additional support and comfort layers in the Luxe mattresses push them up to a full 14 inches. If you opt for a Luxe, you’ll need to upgrade to deep-pocketed sheets, as well.
You can narrow down your options further by considering the following characteristics:
If you sleep on your side, a medium-firm mattress may feel too hard, especially if you have less weight or need extra pressure relief.
If you sleep on your stomach, you may need a firmer mattress to keep your spine aligned as you sleep. A medium-firm mattress may not offer enough support, so you might wake up with aches and pains.
Generally speaking, softer beds, like the Sunset and Moonlight, work best for side sleepers. Though, stomach and back sleepers with lower body weight may still get enough support. Most stomach and back sleepers will need a firmer mattress, such as the Twilight or Dawn.
Construction and materials
Helix’s mattresses feature all the same materials, but the configuration varies slightly between mattresses. These different constructions are uniquely tailored to meet a wide range of sleeping needs.
The mattresses with a memory foam comfort layer — Sunset, Midnight, and Twilight — have a little more “give” and are made to provide more pressure relief. These mattresses better suit dedicated side sleepers and people who prefer the conforming support of memory foam.
The latex foam blend comfort layer in the Dawn, Dusk, and Midnight versions are made to give these mattresses a responsive, firmer feel.
If you tend to sleep hot, you may want to choose one of the versions without a memory foam comfort layer, since memory foam can trap heat. Feeling overly warm can easily disrupt sleep, so you might wake up sweating or have trouble falling asleep and staying asleep.
Generally, hybrids sleep cooler than all-foam mattresses, but Helix doesn’t make a mattress specifically designed to cool.
Helix has a fairly good business reputation, according to the following criteria:
- They have a B rating from the Better Business Bureau (BBB) and appear to make an effort to address customer complaints. Most negative reviews and complaints on BBB concern delivery delays and customer service issues.
- They have not been involved in any lawsuits related to business practices.
- None of their products have been recalled.
Keep in mind that the above information can change at any time, so always make sure to do a little research before making your decision.
In terms of transparency, Helix provides detailed information about the materials used in their mattresses on the FAQ section of their website.
Additionally, all Helix mattresses are made in the United States and meet federal flammability standards.
Helix gets mixed reviews for their customer service.
A number of reviewers praise Helix’s customer support. Even people who ended up returning their Helix mattress say the excellent customer service made the return process easy and quick.
Other customers report shipping delays and trouble contacting customer service representatives, particularly over the past several months.
It’s worth noting that order and shipping delays may not be the company’s fault. Many online retailers are dealing with higher numbers of orders than usual during the COVID-19 pandemic, and slower shipping times have become more of a rule than an exception.
Helix notes directly on the website that, due to safety concerns during the COVID-19 pandemic, customers may face longer production times.
Helix mattresses come compressed in a box and are delivered via FedEx. You won’t need to pay for shipping within the United States.
Ordinarily, Helix offers in-home mattress setup and old mattress removal for an additional fee. The company has temporarily suspended these services due to COVID-19 concerns, so your mattress will be brought to your door. Just note that if you live upstairs, FedEx drivers may leave your mattress on the first floor or with a building manager or doorman.
You’ll find setup instructions in the mattress box and on your shipping confirmation email. Once you unbox, give your new mattress 2 hours to fully take shape.
Many new mattresses have a slight chemical odor when they first come out of the box. This off-gassing generally fades within a few hours or a few days. Some customers did notice some off-gassing, but most reviews suggest this smell fades fairly quickly.
Even if you do notice a faint “new mattress” smell, you don’t need to worry about harmful chemicals — Helix only uses foam certified by CertiPUR-US.
Before buying a new mattress, check the return policy to make sure you won’t be surprised by any fees if you need to return or exchange it. Helix offers free returns or exchanges for 100 days, but you’re limited to two returns per household.
Since new mattresses do have a bit of a break-in period, Helix requires you to sleep on your new mattress for at least 30 days. After this period, you can return the mattress for a full refund or a different mattress.
To start the return process, you’ll need to visit the website and contact customer service or fill out the form in the returns section of the FAQ. You won’t need to worry about shipping the mattress back, since Helix will arrange for removal.
Beyond the trial period, Helix offers a 10-year limited warranty (15 years for the Helix Plus). This warranty covers sagging and indentations of more than an inch in depth.
It’s always wise to double-check the warranty before making a purchase. This will make sure your bed frame or foundation meets warranty requirements. Certain types of frames (or no frame at all) may void the warranty.
Helix mattresses may not be exactly customized to your sleep needs, but the variety of options makes it easier to find the mattress of your dreams and get the quality rest you need.
As hybrid mattresses go, Helix mattresses are also fairly affordable, and many satisfied customers consider them well worth the price.
Crystal Raypole has previously worked as a writer and editor for GoodTherapy. Her fields of interest include Asian languages and literature, Japanese translation, cooking, natural sciences, sex positivity, and mental health. In particular, she’s committed to helping decrease stigma around mental health issues.