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GhostBed is an online bed-in-a-box retailer whose CEO Marc L. Werner has been in the mattress industry for nearly 2 decades.

The original GhostBed mattress launched in 2015. Since then, the company has innovated and released several other sleep products, including the GhostBed Luxe Mattress and an adjustable mattress base.

But how does the company stack up against other bed-in-a-box retailers? This article takes a closer look at GhostBed, outlining the company’s policies and giving a brief overview of each of its mattresses.

Pros

  • Affordable pricing. While GhostBed sells a premium mattress, they also have an inexpensive entry-level model.
  • Multiple options to choose from. GhostBed offers four mattresses, each with a different firmness level and feel.
  • Excellent cooling capabilities. While the company offers one ultra-cooling model, each mattress is designed to transfer heat away from you while you sleep.
  • 101-night sleep trial. This lengthy trial period allows people to get well acquainted with their new mattress and figure out if it’s right for them.

Cons

  • Not ideal for those who want a warm sleep experience. If you’re the type of person who frequently gets chilly at night, GhostBed might not be right for you.
  • Numerous complaints about customer service. There’s no shortage of customer service complaints on third-party review sites.
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Here’s our pricing guide for the mattresses listed below. All pricing is based on queen sizes.

  • $ = under $1,200
  • $$ = $1,201–$1,900
  • $$$ = over $1,900

GhostBed has four mattress models, each with a different feel and construction. Here’s a quick overview of each model.

The GhostBed Mattress

  • Price: $
  • Type: Foam
  • Height: 11 inches
  • Good for: All sleeping positions

This all-foam mattress is GhostBed’s entry-level model. The medium-firm surface is ideal for all sleeping types. It also provides excellent motion isolation because it’s made entirely of foam.

Reviewers say they like the mattress but are concerned about its durability, which is a common concern with foam mattresses. Some people say they experienced premature sagging after a little over a year of owning the mattress. While some people say The GhostBed Mattress improved their back pain, others complain that the surface made it worse.

Buy The GhostBed Mattress online.

GhostBed Flex Mattress

  • Price: $$
  • Type: Hybrid
  • Height: 13 inches
  • Good for: All sleeping positions

The GhostBed Flex Mattress is a hybrid mattress that combines gel memory foam comfort layers with a coil base. Sitting between a 6 and 7 on a 10-point firmness scale, the medium mattress is supposed to be suitable for all sleeping positions.

In reviews, customers appreciate the cooling design. However, reviewers have mixed feelings about the firmness. Some feel it’s too hard, while others find it too soft. Customers also complain that the mattress lacks proper edge support.

Buy the GhostBed Flex Mattress online.

GhostBed Luxe Mattress

  • Price: $$
  • Type: Foam
  • Height: 13 inches
  • Good for: Back and side sleepers

Slightly softer than the original and Flex mattresses, the GhostBed Luxe Mattress is described as a medium-plush mattress with low motion transfer and cooling capabilities.

Some reviewers say the mattress is firmer than expected. Other reviewers say they’re impressed with the mattress’s ability to keep them cool — some even go so far as to say it eliminated their night sweats.

Buy the GhostBed Luxe Mattress online.

GhostBed 3D Matrix Mattress

  • Price: $$
  • Type: Hybrid
  • Height: 12 inches
  • Good for: Side sleepers

The 3D Matrix is the softest mattress in the GhostBed lineup. It’s designed to provide both pressure point relief and temperature regulation.

Reviewers say the mattress is comfortable, but they comment that it isn’t quite as cool as they’d hoped. Some reviewers note the mattress feels firmer than they expected.

Buy the GhostBed 3D Matrix Mattress online.

You can purchase a GhostBed mattress on the GhostBed website. The mattresses are also available online at Amazon, Costco, and other popular retailers.

Not sure how to decide between GhostBed’s four models? Here’s what to consider when making your pick.

Motion transfer

Getting woken up in the middle of the night because of a partner that tosses and turns is nobody’s idea of a good time. If you sleep next to someone else, consider a mattress with low motion transfer.

Ghostbed sells both all-foam and hybrid mattresses, but all-foam mattresses tend to be better at isolating movement than ones containing coils.

Firmness

GhostBed offers various mattress firmness levels, from plush to medium-firm. When deciding on firmness level, keep your personal preferences in mind.

Your favorite sleeping position also matters. Do you like to sleep on your side? A mattress that’s too firm can cause uncomfortable pressure points. Prefer back or stomach sleeping? A medium-firm mattress might give you the support you need.

But remember, firmer isn’t always better — unless you personally enjoy a super firm mattress. If you’re not sure what works best for you, research shows that medium-firm mattresses are generally comfortable for most people.

Cooling properties

Some GhostBed mattresses are better at regulating temperature than others. If you sleep hot and want to avoid sweaty nights, choose a model with cooling capabilities.

GhostBed has a Better Business Bureau (BBB) rating of F. You can find numerous customer complaints about the company on the BBB site and elsewhere, like Consumer Affairs.

Common issues that often show up in complaints include:

  • delays in receiving refunds
  • complicated, annoying returns process
  • poor customer service
  • risk-free returns aren’t actually risk-free and require a hefty restocking fee
  • quality issues
  • delivery delays

Most of the complaints on the BBB website remain unanswered by GhostBed.

In terms of transparency, GhostBed says on its website that its mattresses are made in the United States by Nature’s Sleep. The mattresses are CertiPUR-US certified, which means they’re free of harmful chemicals and low in VOC (volatile organic compound) emissions.

Reviews on the GhostBed website are generally positive. Reviewers mention liking the mattresses and finding them comfortable.

Most of the negative reviews and customer complaints on sites, like BBB or Consumer Affairs, have to do with poor customer service. Customers say that the company doesn’t clarify that there are return exceptions during the COVID-19 pandemic.

Some reviewers say they had trouble getting their money back after returning their mattress. People also mention that it’s challenging to get in touch with customer service and often emails go unanswered.

GhostBed offers free shipping within the continental United States. On their website, they say shipping takes 3–5 business days. Mattresses are vacuum-sealed and compressed in a box. The company claims the mattress decompresses almost instantly.

White-glove delivery is available for an extra fee. This includes the setup of your new mattress and the removal of your old one.

It’s relatively common for an all-foam mattress to emit odors after unpacking, but some mattresses are smellier than others. Few customers complain about any off-gassing with GhostBed mattresses.

GhostBed has a 101-night sleep trial. On the GhostBed website, there’s a note about sleep trial exceptions that can make it tricky to determine whether you’ll be able to take advantage of the policy. It reads: “Errors in ordering, sizing issues, financing, cancellations/requests to cancel and changes in circumstances are not part of the sleep trial and will void your refund eligibility.”

You also need to try out the mattress for a minimum of 30 nights before initiating the returns process. While GhostBed says refunds typically take 3 days to process, many customers complain that refunds take much longer or don’t get processed at all.

During the COVID-19 pandemic, some customers say that they were denied a refund because the company is refusing returns at this time. Customers also have to find a suitable place to donate their unwanted mattresses and get a clearly labeled receipt from the non-profit in question. There is currently no mention of COVID-19 pandemic delivery or return exceptions on the GhostBed website.

While the mattresses might pass quality tests, we’re not sure about the company itself. The numerous customer service complaints on third-party review websites are a red flag.

Thankfully, with so many companies in the bed-in-a-box game, there are plenty of other mattress options on the market.


Steph Coelho is a freelance writer with chronic migraine who has a particular interest in health and wellness. When she’s not click-clacking away on her keyboard, she’s probably nose-deep in a good book.