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Eyeconic is an online seller of eyeglasses, sunglasses, and contact lenses for adults and children. Many people choose Eyeconic over other online eyeglass retailers because they offer a large range of brands and accept different types of insurance.
Read on to learn more about what Eyeconic offers, and what to know when you’re looking for your next eyeglass purchase.
Eyeconic offers hundreds of options in eyeglasses and sunglasses for adults and kids, including new arrivals from top brands such as:
- Jones New York
- Kate Spade
- Calvin Klein
They offer anti-reflective lenses, high-index lenses for strong prescriptions, and progressive lenses. Their add-ons include features to reduce blue light from screens (TechShield Blue), and a light-reactive coating called Sunsync for transitional lenses.
Eyeconic sells contacts from brands including Acuvue, CooperVision, and Air Optix.
There are two main factors that affect how much you would pay for a pair of glasses through Eyeconic: prescription and frame selection.
For example, if you’re looking for the latest Gucci frames, have a prescription requiring high-index lenses, and want special add-ons to make your glasses more comfortable, expect to pay $500 or more. The base-level price is about $130 for glasses in other frame styles and simple lens types.
Note that Eyeconic’s Silver lens packages come included in the price of each frame. Their Gold lens package is an additional $80 and their Platinum package, which includes high-index lenses of 1.67, is an additional $120 on top of the frame’s price tag.
These estimates are all prior to insurance.
You can shop for eyeglasses from nearly 50 brands using Eyeconic’s extensive list of filters. To use the visual try-on feature, upload a photo and 5-second video of yourself to see how you look with the selected eyeglasses on.
For purchasing contact lenses, you can choose from the 20 contact lens brands. Because Eyeconic was founded by vision care insurance provider VSP, they have a partnership with their network of doctors. Along with your contact lens purchase, you get a free consultation with a doctor within the VSP network.
If you purchased glasses and need a frame adjustment, you can also arrange that through an optometrist in the VSP network.
To order eyeglasses with Eyeconic, you’ll need a prescription written within the past year and your pupillary distance (PD), which is the distance between your pupils.
If you don’t know your prescription or PD, Eyeconic will contact your doctor on your behalf for that information.
You’ll also need a general sense of what types of frames you’re looking for, including size and color. Eyeconic offers tools to help with selection, such as a guide that lets you shop for glasses based on your face shape.
How to order from Eyeconic
The first step is to select your desired frame. Customers can use the filters to drill down on the style they want to see, choosing size, shape, rim type, brand, color, and material.
When it comes to comfort, customers can select their temple length, nose bridge distance, and lens width. To be sure you’ve found the right frame for your face, you can use Eyeconic’s try-on tools and how-to resources.
Once you’ve chosen the frame, you’ll be prompted to choose from one of three lens packages:
- Silver — best for prescriptions up to +/-3.00
- Gold — best for prescriptions over +/-3.00 and below +/-6.00
- Platinum — best for prescriptions over +/-6.00
Next, during the checkout process, you’ll be asked to upload a photo of your prescription. If you don’t have a copy handy, Eyeconic can connect with your prescribing doctor for you.
During checkout, you can also select the “use my vision insurance” link, which will prompt you to enter your policy number to have it applied to your purchase.
Eyeconic estimates that from the time you place your order it will take 22 days for you to receive your glasses with ground shipping. With 2nd day shipping, it takes 8 to 11 business days, and with next day shipping it will take 2 to 3 business days.
Why so long? According to Eyeconic, it takes 5 to 7 business days to validate your prescription, manufacture the lenses, and prepare the glasses for shipping. Note that add-on features like TechShield Blue or Sunsync will add an extra 2 to 3 days to your order.
If you want an estimate on when your glasses will arrive, you can track your order in the account section of the Eyeconic site or through your shipment confirmation email.
Eyeconic offers a free return policy on eyeglasses returned within 60 days from the shipping date. They also offer one-time exchanges on frames of equal or lesser value.
And if your prescription changes within 6 months of your purchase, they’ll exchange the lenses in your frames free of charge.
An easy-to-use website, hassle-free application of health insurance, and a wide selection of brands are some of the positives that customers say they enjoyed about their experience with Eyeconic.
On the flip side, exceptionally long wait times, poor customer service, and a cumbersome return and exchange process are a few of the most common complaints customers flagged.
On Trustpilot, where Eyeconic only scored 1.6 out of 5 stars based on 173 reviews, some customers reported it taking as long as two months to receive their glasses, considerably longer than what the company projects.
To recap, here are some of the pros and cons to the Eyeconic model.
Ordering glasses from your local optician’s office is always a viable option for those who don’t mind making the journey to brick-and-mortar establishments. If you’d rather go contactless, there are other online retailers of glasses.
The upside to these places can be convenience and, in some cases, price tag. Although, unlike Eyeconic, they don’t all take insurance. The downside can be their ability to handle complicated prescriptions or do any repairs.
If you’re looking for a pair of eyeglasses quickly or don’t have vision insurance, you may be better off going to budget eyeglass makers like Zenni Optical or Warby Parker who specialize in cheap, fast frames.
However, if you want to order brand-name frames and quality lenses online through your insurance, Eyeconic may be a good option for you.