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Eyeconic is an online retailer of eyewear, including glasses, sunglasses, and contact lenses for adults and children. Some people choose Eyeconic over other online eyeglass retailers because they offer a large range of designer and brand name eyewear, plus they accept in-network vision insurance from several insurance companies.

Read on to learn more about what Eyeconic offers and what to know when you’re looking for your next pair of eyeglasses.

Here are some pros and cons of Eyeconic:

Eyeconic pros

  • Eyeconic accepts VSP Vision Care Insurance, MetLife, and Cigna vision benefits in network.
  • They accept flexible savings account (FSA) and health savings account (HSA) funds as payment.
  • They offer a face shape guide and virtual try-on features to help you choose frames.
  • Customers can choose from a wide selection of top-name brands.
  • They’re part of the VSP network, making repairs and adjustments easier.
  • Shipping and returns are free.
  • Eye exams and frame adjustments are available in person through Eyeconic’s doctor network.

Eyeconic cons

  • Fulfillment and shipping often take longer than they would at a traditional optician’s office.
  • Frames can be expensive, priced at $300 or more.
  • Some returns aren’t covered by Eyeconic’s 60-day return policy or one-time exchange policy.
  • People with high or complicated prescriptions may pay considerably more for high index lenses.

Eyeconic offers hundreds of options in eyeglasses and sunglasses for adults and kids, including new arrivals from top brands such as:

  • Oakley
  • Nike
  • Jones New York
  • Kate Spade
  • Calvin Klein

They offer antireflective lenses, high index lenses for strong prescriptions, and progressive lenses. Add-ons include features to reduce blue light from screens (TechShield Blue), as well as a light-reactive coating called Sunsync for transitional lenses.

Eyeconic sells contacts at a discount from brands such as Acuvue, CooperVision, and Air Optix.

Two main factors affect how much you’ll pay for a pair of glasses through Eyeconic: prescription and frame selection.

For example, if you’re looking for the latest Gucci frames, have a prescription requiring high index lenses, and want special add-ons to make your glasses more comfortable, expect to pay $500 or more. The base-level price is about $140–$250 for glasses in other frame styles and simple lens types.

Note that Eyeconic’s Silver lens packages come included in the price of each frame. Their Gold lens package is an additional $101 and their Platinum package, which includes high index lenses of 1.67, is an additional $145 on top of the frame’s price tag.

These estimates are all prior to insurance.

Does Eyeconic take insurance?

If you have insurance, then Eyeconic could be a game-changer for you. Eyeconic accepts insurance from VSP, MetLife, and Cigna Vision.

Eyeconic also offers a 20% discount to customers who link their benefits. This discount can be applied to any out-of-pocket payments. If you have vision insurance through one of these companies, Eyeconic says you can save up to $220.

If you’re with a different insurance company, you can fill out an out-of-network claim form and submit it to your insurance for potential reimbursement. You can also use an HSA or FSA toward your purchase.

You can shop for eyeglasses from nearly 50 brands by using Eyeconic’s extensive list of filters. To use the visual try-on feature, upload a photo and a 5-second video of yourself to see how you’ll look wearing the selected eyeglasses.

For purchasing contact lenses, you can choose from around 20 contact lens brands. Because Eyeconic was founded by vision care insurance company VSP, they have a partnership with the VSP network of doctors. Along with your contact lens purchase, you get a free consultation with a doctor within the VSP network.

If you purchased glasses and need a frame adjustment, you can also arrange that through an in-person visit with an optometrist in the VSP network.

To order eyeglasses with Eyeconic, you’ll need a prescription written within the past year as well as your pupillary distance (PD), or the distance between your pupils.

If you don’t know your prescription or PD, Eyeconic will contact your doctor on your behalf for that information.

You’ll also need a general sense of what types of frames you’re looking for, including size and color. Eyeconic offers tools to help with selection, such as a guide that lets you shop for glasses based on your face shape.

How to order from Eyeconic

The first step is to select your desired frame. Customers can use the filters to drill down on the style they want to see, choosing size, shape, rim type, brand, color, and material.

When it comes to comfort, customers can select their temple length, nose bridge distance, and lens width. To be sure you’ve found the right frame for your face, you can use Eyeconic’s try-on tools and how-to resources.

Once you’ve chosen the frame, you’ll be prompted to choose from one of three lens packages:

  • Silver: best for prescriptions up to +/-3.00
  • Gold: best for prescriptions over +/-3.00 and below +/-6.00
  • Platinum: best for prescriptions over +/-6.00

Next, during the checkout process, you’ll be asked to upload a photo of your prescription. If you don’t have a copy handy, Eyeconic can connect with your prescribing doctor for you.

During checkout, you can also select the “use my vision insurance” link, which will prompt you to enter your policy number to have it applied to your purchase.

Eyeconic estimates that from the time you place your order, it’ll take 10 days for you to receive your glasses with free ground shipping. With 2-day shipping, it takes 8 business days, and with next-day shipping, it takes 7 days. Many customers complain that these estimates are inaccurate and that they’ve waited far longer to get their eyewear.

Why so long? According to Eyeconic, it takes 5 to 7 business days to validate your prescription, manufacture the lenses, and prepare the glasses for shipping. Note that add-on features like TechShield Blue or Sunsync will add an extra 2 to 3 days to your order.

If you want an estimate on when your glasses will arrive, you can track your order in the account section of the Eyeconic site or through your shipment confirmation email.

Eyeconic offers a free return policy on eyeglasses returned within 60 days from the shipping date. They also offer one-time exchanges on frames of equal or lesser value.

If your prescription changes within 6 months of your purchase, they’ll exchange the lenses in your frames free of charge.

An easy-to-use website, hassle-free application of health insurance, and a wide selection of brands are some of the positives that customers say they enjoyed about their experience with Eyeconic.

On the flip side, exceptionally long wait times, poor customer service, and a cumbersome return and exchange process are a few of the most common complaints customers flagged.

On Trustpilot, Eyeconic scores an average of 4 out of 5 stars. The history of reviews is significantly uneven. Some reviewers rave about ease of use and the ability to pay with insurance. Others refer to Eyeconic as a scam, citing extremely long wait times for glasses and very poor customer service.

On the Better Business Bureau, Eyeconic has a B rating and an average of 3.66 out of 5 stars. Customer complaints cite similar issues as those referenced on Trustpilot.

Ordering glasses at your local optician’s office is always a viable option for people who wish to shop in person. You can also choose to shop at other online retailers, such as these:

Warby Parker

Warby Parker, for example, designs all their frames in house, which speeds up delivery time. You can also buy contacts from Warby Parker.

Warby Parker has brick-and-mortar stores as well as an online store. The company also offers virtual try-on and at-home try-on of frames to online customers.

Warby Parker’s frames are very much on trend and are available at budget prices. Prescription glasses start at $95. Warby Parker doesn’t carry designer or other brand name frames. If that’s not important to you, this retailer may be a good choice.

Warby Parker accepts some vision insurance plans and is out of network for others.

Zenni Optical

Zenni Optical is another budget-friendly eyeglass retailer that sells directly to consumers for very low prices. Frames at Zenni start at $20.

Zenni is a good place to buy fun, trendy frames. It’s also a good choice for children’s frames. Zenni breaks up their selection via age group, from toddlers to teens. If your child is having trouble acclimating to the idea of needing glasses, Zenni’s age-specific selection and on-trend styles may be very helpful.

Zenni is focused on frames and doesn’t sell contact lenses.

Expedited shipping that gets your glasses to your door in 2 to 3 days is available for an additional cost.

EyeBuyDirect

EyeBuyDirect sells premium-brand eyeglasses, sunglasses, and contact lenses at good prices. Frames here start at $9 and go up to around $200. You can browse for glasses by brand name or by styles like artsy, retro, and eco-friendly.

Their online virtual try-on feature can help you decide on the best frames for you. Two-day delivery is available for basic prescriptions and lenses.

GlassesUSA

GlassesUSA is a mega-sized online retailer that carries more than 7,000 eyewear frames and contacts. Rush shipping gets eyewear to your door in 3 to 5 days, but you’ll pay extra for it. Standard shipping takes anywhere from 10 to 20 days for most prescriptions.

GlassesUSA offers a 100% money-back guarantee plus free shipping and returns. They accept most major vision insurance plans.

Head-to-head comparison

RetailerAccepts vision insuranceCarries contact lensesOffers express shipping (may only be available for single-vision, non-tinted lenses)
Eyeconicyesyesno
Warby Parkeryesyesyes
Zenni Opticalnonoyes
EyeBuyDirectnonoyes
GlassesUSAyesyesyes

To purchase frames through Eyeconic, do I need to get my prescription through one of their doctors?

No. When you buy eyewear from Eyeconic, you can upload a current prescription from any licensed eye care professional, such as an optometrist or ophthalmologist, to the order form. If you don’t have your prescription on hand, Eyeconic will reach out to your eye care professional to get it, even if they’re not in the Eyeconic network.

My glasses arrived damaged. Do I have options for free replacement?

Yes. Eyeconic provides a 1-year warranty for frames, lenses, and contact lenses that arrive with a defect due to workmanship or materials. You’ll have to return the damaged pair before Eyeconic will replace them.

If you took matters into your own hands and tried to repair your eyewear on your own, the warranty will be voided.

How does virtual try-on work?

To use Eyeconic’s virtual try-on feature, find a pair of frames that you’re interested in. A virtual try-on button will automatically appear along with a series of easy-to-follow prompts. Once you click on the try-on button, a short video of yourself wearing the glasses will be recorded.

During the video, you’ll be asked to turn your head from side to side. The try-on feature will then take pictures of you wearing the frames from three angles. You may have to enable your computer or phone to allow camera access before using this feature.

Eyeconic’s uneven base of customer reviews is troubling. However, if you have an insurance plan that Eyeconic accepts, the discounts offered when using insurance may make trying them worth it.

The lag time in deliveries that is often referenced by customers is especially concerning. If you’re hoping to get a new pair of eyeglasses quickly, you may be better off going to other retailers that specialize in fast delivery. However, if you want to order brand-name frames and quality lenses online through your insurance, Eyeconic may be a good option for you.