Quay Australia, or just Quay — which means wharf — is a retailer of stylish sunglasses, prescription eyeglasses, and blue-light-blocking glasses.
The company brands itself around good vibes on a sunny wharf — just like the company name reflects. Quay started out being centered around Australian festivals. But, today, the company is headquartered in San Francisco, CA.
Here’s a review of the pros, cons, pricing, products, and reputation of Quay Australia.
Quay sells sunglasses, blue-light-blocking glasses, and prescription eyeglasses in many shapes, types, and colors.
The blue-light-blocking tint can filter certain high-energy visual (HEV) light from digital screens. Some believe this light may cause tired eyes, blurred vision, or sleep issues.
The tint is particularly suitable for gaming and long-term computer use — like if you spend most of your workday in front of a screen.
The brand’s blue light readers don’t require a prescription and are designed for those who need light regulation and blue light filtering without prescription vision correction.
All Quay sunglasses block 100 percent UVA and UVB light. They come with a soft cloth for cleaning and a hard storage case.
You can select different types of lens tint, including:
The line of prescription eyeglasses offers trendy styles and includes several lens treatments, including:
- blue-light-blocking technology
- anti-reflection coating
- smudge and scratch resistance
- high-index lenses
- UV protection
The 1.60 high index lens is tailored to those with stronger prescriptions, as it uses less material and makes for a more comfortable wearing experience.
All products are priced below $100. The sunglasses range in price from $35 to $85, with most falling at the $65 price point.
The prescription eyeglasses cost $95, which includes the frame and lens. It’s worth noting that the option for 1.60 high-index lenses is included in this price, which isn’t always the case with eyeglass retailers.
Quay Australia’s readers and blue-light-blocking glasses cost $55.
Does Quay Australia take insurance?
Quay doesn’t take insurance for prescription glasses, though customers are encouraged to apply for reimbursement directly through their vision insurance if they have an out-of-network benefit.
Flexible spending accounts (FSAs) and health savings accounts (HSAs) are accepted for all prescription purposes.
If you prefer in-person shopping, Quay has 14 brick-and-mortar retail shops located in California, Nevada, Texas, Arizona, and Florida. You can also shop online.
Quay’s online browsing experience is straightforward.
You can shop by the collections and bestsellers or browse based on the shape of your face — square, heart, round, and smaller faces.
You can also browse the entire line and filter by:
- frame shape
- fit type
- frame color
- lens type
Each product page also offers a handy “how these frames fit” guide that shows frame width, lens height, bridge width, and arm length.
There’s an online try-it-on tool that lets you see how different frames might fit your face. You’ll need a camera on your computer or phone to take advantage of this feature.
What you need before ordering
To make the most of the browsing and filtering tools, it’s best to have a basic idea of the type of eyeglasses or sunglasses you’re wanting.
If you’re ordering prescription eyeglasses or sunglasses, you’ll need an unexpired glasses prescription between +4 and -6, along with your pupillary distance (PD).
If you don’t know your PD, the Quay website explains how to measure it.
How to place your order
Start by using the browsing and filtering tools to drill down which glasses you want. Once you’re happy with your selection, you can place them in your cart and check out.
In the payment step, make sure to view their active promotions section to see if you can save money. For prescription glasses, you’ll be prompted to upload your prescription toward the end of the check-out process.
Getting your shipment
According to the Quay website, most non-prescription in-stock items ship within 24 hours of ordering, though it can take up to 48 hours.
Items don’t ship on Saturdays, Sundays, or U.S. nationally observed holidays, so take note of what day you’re placing your order. For $5, expect delivery within 5 to 7 business days.
It’s a slightly different story for prescription glasses. For online orders, Quay says you’ll receive your prescription glasses 12 to 14 days after your prescription is validated.
Quay offers a 30-day return policy for full-priced sunglasses, prescription eyeglasses, and blue-light-blocking glasses. Note that the product must be in its original case and appear in “original condition.”
Prescription eyeglasses come with a 1-year manufacturer’s warranty.
If you return an item after 30 days, or if the item isn’t considered “original condition,” you may instead receive merchandise credit. Visit the returns section of the website and enter your order number and zip code to begin the return process.
Note that Quay doesn’t cover return shipping, so a shipping charge of $5.00 will be deducted from your refund. Expect a processing time of about 14 days.
Though the brand has a strong marketing presence, the customer reviews are mixed.
Better Business Bureau (BBB)
Quay is not accredited with the Better Business Bureau (BBB). A BBB accreditation signals that a company is committed to fairly resolving customer complaints and is associated with a higher level of trust.
What’s more, Quay has a D- rating on the BBB. The business has failed to respond to over 40 complaints on the BBB website.
The company’s Trustpilot rating is not much better, with only 2.2 stars out of 5 from more than 130 reviews.
Most customer complaints mention a lack of issued refunds and poor customer support. Other comments report low satisfaction with the quality and material of their received items.
The customers who give 5 stars like the look of the glasses, as well as website features, like the virtual try-on tool. What’s more, several satisfied customers report receiving excellent support.
The company’s reviews on Amazon are considerably stronger, with many sunglasses averaging 5 stars.
Keep in mind that, while you can find many Quay Australia sunglasses on Amazon, these are from third-party sellers and not the official Quay store.
There are many other online retailers to choose from for sunglasses and eyeglasses.
For example, if you’re after the lowest price, Zenni Optical offers a wide range of sunglasses for under $10, as well as inexpensive prescription eyeglasses.
If you’re instead shooting for quality and design, you can try Ray-Ban or boutique brands, like Woodies.
If you’re looking for an inexpensive pair of sunglasses for less than $20, Quay might not be the most suitable brand.
That being said, the glasses aren’t wildly expensive either, and the brand offers a good selection of styles. You can get a quality pair of sunglasses for around $50 or all-inclusive prescription eyeglasses for $95.
Johanna Sorrentino is a writer, editor, and wayfarer. Her appetite for empowering information and great storytelling is matched only by her appetite for cheese and chocolate. Learn more about her at johannasorrentino.com.