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If you’ve ever dreaded the wait in the doctor’s office more than the actual appointment, you might find the increased availability of telemedicine services like Doctor on Demand pretty darn appealing.

Telemedicine isn’t always the best option, of course. If you have, say, a head injury, serious wound, or chest pain, you’ll want to get immediate medical attention. That being said, if your concern is not urgent, virtual healthcare platforms can be a good option for a range of both physical and mental health symptoms.

Searching for a psychiatrist, psychologist, or therapist but want to skip both the trip to the office and the waiting room? Want to get that rash checked out without driving across town? The telemedicine platform Doctor on Demand may be worth considering for your next appointment.

Read on to get the details about Doctor on Demand, including how the service works, issues treated, costs, and more.

Doctor on Demand aims to improve access to affordable, patient-first healthcare.

The service takes a combined approach to virtual healthcare by connecting you with a full range of certified, experienced medical and mental health care professionals. You can access care over your computer or via the smartphone or tablet app.

You can use this platform for help with a variety of conditions, including:

You can also use Doctor on Demand for preventive health and wellness checkups.

If you’re interested in therapy or psychiatry services but not sure exactly what kind of support you need, Doctor on Demand can help with that, too. Their free assessment helps screen for anxiety and depression before you even sign up. This can give you a better understanding of the level of distress you’re dealing with on a daily basis.

Although the assessment only asks questions about depression and anxiety, Doctor on Demand does offer support for plenty of other mental health symptoms and conditions, too. These include bipolar disorder, post-traumatic stress disorder (PTSD), insomnia, and substance use disorders.

You can get started using Doctor on Demand in two ways:

  • downloading the app from Google Play or the App Store
  • accessing the patient platform from your computer — FYI, you’ll need to use Google Chrome and have an active webcam and microphone

Once you make an account, you can fill out your health history and begin browsing healthcare professionals who provide treatment in your state.

Choose a professional

You can begin your search for the right healthcare professional by browsing detailed profiles of psychologists, licensed clinical social workers, psychiatrists, and primary care physicians.

Doctor on Demand’s therapists and psychiatrists all have current licenses to provide therapy, plus plenty of experience treating different mental health concerns and symptoms.

Review options for therapy, if applicable

Maybe you know you’d like to try a specific type of therapy, like cognitive behavioral therapy (CBT). Or maybe you have a specific concern you’d like help with, such as burnout.

Many therapists specialize in treating a few specific issues, though the types of therapy offered will vary, depending on the therapists available in your state.

Just a few examples of approaches offered include:

Get medication support, if applicable

If you’re interested in trying medication to treat mental health symptoms, psychiatrists at Doctor on Demand can offer support with finding the right treatment plan.

While Doctor on Demand’s psychiatrists can prescribe a number of psychiatric medications, including antidepressants and mood stabilizers, they can’t prescribe benzodiazepines, stimulant medications, and other controlled substances.

This service doesn’t offer a subscription plan, so you’ll pay for each virtual visit.

Here’s a breakdown of what each type of appointment costs, before insurance.

To connect with a psychologist, you’ll pay:

  • $129 for a 25-minute consultation
  • $179 for a 50-minute consultation

To connect with a psychiatrist, you’ll pay:

  • $299 for your initial consultation of 45 minutes
  • $129 for a 15-minute follow-up appointment

To connect with a doctor or other medical professional, you’ll pay $75 for a 15-minute consultation.

Doctor on Demand does accept a number of insurance plans.

You can add your plan when you register to see if your insurance covers Doctor on Demand’s services. Once you create an account and sign in, you can visit the “Insurance” section in your account information to check whether your benefits apply.

The total cost of services will vary, based on your specific benefits and copay, so you’ll want to make sure you add this information before scheduling an appointment.

You’ll be able to review the total cost of an appointment after your benefits before you schedule it.

In general, telemedicine options care can do a lot of good.

For one thing, a 2021 study has shown that telemedicine can increase access to professional support. Maybe you can’t work with a local therapist because the ones nearby who treat your concerns don’t accept your insurance. You can’t afford to pay out of pocket — but Doctor on Demand accepts your insurance, making your therapy visit affordable.

Learn more about affordable therapy options.

Recent research also emphasizes the added benefits of online mental health care during the COVID-19 pandemic. Getting mental health support from home reduces potential exposure to the virus, since you won’t need to commute, wait in an office, or talk to someone in person.

What do reviewers have to say?

People using Doctor on Demand give the service high ratings.

  • On the App Store, Doctor on Demand earns an average of 4.9 stars from over 102,000 reviewers.
  • On Google Play, Doctor on Demand earns an average of 4.8 stars from over 50,600 reviewers.

A few reviewers report:

  • technical issues, including difficulty scheduling an appointment
  • long delays when waiting for an appointment or reaching out to Customer Support
  • problems with their prescription being sent to the pharmacy
  • therapists who cancelled appointments without notice

Others note that you can’t directly contact your care team outside of scheduling an appointment. They say this makes it extremely difficult to ask a question about your medication, request a refill, or share new symptoms.

By and large, though, most people find the service helpful. Many reviewers describe their therapists and psychiatrists as patient, professional, and supportive. A few people say they’ve received better care from this app than they have from in-person providers.

Doctor on Demand may be a good option for basic medical care.

They can also provide short-term professional support with:

Therapists can also help you identify key signs and symptoms of mental health conditions like anxiety, depression, substance use disorders, or PTSD and explore next steps toward getting support.

Doctor on Demand offers shorter therapy sessions, with no option to communicate with your therapist between appointments. You can keep scheduling appointments with the same therapist, but weekly sessions aren’t always a guarantee. As a result, this service may not be the best option when your therapy goals involve:

  • scheduling regular weekly sessions at the same time
  • unpacking long-standing mental health symptoms or emotional distress
  • working through childhood trauma or attachment issues
  • navigating ongoing relationship challenges (Doctor on Demand’s therapists can help you navigate relationship issues, but don’t offer couples counseling)

It’s also worth keeping in mind that therapist availability may be limited in some areas. This can make it harder to find a therapist you really connect with. If you don’t feel completely comfortable with your therapist, you may not trust them enough to truly open up, which can have a big impact on therapy’s success.

In need of virtual mental health support from experienced professionals? Doctor on Demand may provide just the type of support you’re hoping to find. Since they also treat various medical issues, you even have the option to schedule urgent and preventive care appointments on one platform.

At the end of the day, online therapy may not work for everyone, but a vast majority of reviewers consider Doctor on Demand a good solution for their mental health needs. Get started with Doctor on Demand.

Crystal Raypole writes for Healthline and Psych Central. Her fields of interest include Japanese translation, cooking, natural sciences, sex positivity, and mental health, along with books, books, and more books. In particular, she’s committed to helping decrease stigma around mental health issues. She lives in Washington with her son and a lovably recalcitrant cat.