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Cannabidiol (CBD) is the second most abundant cannabinoid in the cannabis plant, after tetrahydrocannabinol (THC).

But unlike THC, CBD is nonintoxicating and federally legal in the United States, so long as it comes from hemp. What’s more, many people believe it may have a number of health benefits.

But not all CBD products are created equal, so it’s important to understand what makes a product safe and a company credible. Below, you’ll find an in-depth exploration of one major CBD company: CBDfx.

Here’s what to know about CBDfx’s quality, products, and reputation.

CBDfx was founded in 2014 and now is the world’s second-largest privately held CBD company. The company started with the idea that the benefits of CBD should be accessible to everyone, and that principle hasn’t changed in the years since.

Today, CBDfx offers a wide range of full-spectrum, broad-spectrum, and CBD isolate products made with organically grown, non-GMO hemp.


  • offers a wide variety of CBD spectrums, delivery methods, and products
  • certificate of analysis (COA) available before purchase
  • 60-day customer satisfaction guarantee
  • free shipping for orders over $75
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  • some product batches list more than a 10% difference in CBD on the product label versus the COA
  • processing times can be 24–72 hours, excluding weekends and holidays
  • delivery times aren’t guaranteed
  • not all CBDfx products ship to all 50 states
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Eight years is a long time in the fledgling CBD industry. During that time, CBDfx has earned many positive product reviews. Some reviewers commend the company for the ease of ordering and delivery and the quality of the products.

However, the company doesn’t have Better Business Bureau (BBB) accreditation at time of publication. The brand’s BBB profile shows only one customer review, with a 1 out of 5-star rating. This poor review states the customer’s dissatisfaction with being on the company’s email list and mentions that the brand’s CBD lotion did not work for them.

The BBB profile also indicates that the company has closed seven complaints in the last 3 years, with three closed in the last 12 months.

CBDfx has a profile on Trustpilot, a popular third-party review site, and its rating is poor, sitting at 2.4 out of 5 stars at time of publication. Many of the poor reviews mention difficulty with the return policy, pointing out that opened items only receive partial refunds.

It’s worth noting that some CBD companies have received warning letters from the Food and Drug Administration (FDA) regarding product misrepresentation and unsubstantiated health claims. To date, CBDfx has not received one of these letters.

CBDfx is fairly open about its products and processes, though there are a few gaps.

Sourcing and manufacturing

On its website, CBDfx says its hemp is organically grown, free of pesticides, and non-GMO. However, the products don’t appear to be certified organic by the U.S. Department of Agriculture (USDA). Still, CBDfx may follow organic farming practices even if the products aren’t certified.

CBDfx also says its products are exclusively produced in facilities that meet current good manufacturing practices (CGMPs), though it doesn’t name the facilities. CGMPs are the FDA’s regulations regarding how certain products are made, processed, and packaged.

CBDfx uses a supercritical carbon dioxide (CO2) extraction process to extract CBD from its hemp. CO2 extraction may result in a product with fewer aromatic terpenes, which are a natural component of hemp. But proponents say this is a “cleaner” way to process hemp since it doesn’t leave any chemical residue behind, like solvent-based extraction does.

Product testing

CBDfx claims to test its products eight times. Testing is done by CC Testing Labs, which is an ISO 17025 accredited lab. For full transparency and peace of mind, you can access the COAs online or by scanning the QR code on any product.

Each COA includes testing results for:

  • cannabinoid and terpene profiles
  • potency
  • contaminants like foreign matter, pesticides, microbials, mycotoxins, solvents, and heavy metals

Some batches of certain products show a more than 10% difference between the amount of CBD the lab found and the amount the product labels promised. But other products are fairly close to the amount advertised.

CBDfx offers both full- and broad-spectrum CBD products. Full-spectrum CBD contains all components of the cannabis plant, including THC. Broad-spectrum CBD includes everything except THC.

Some of the company’s flavored vape juices are made with CBD isolate, which is pure CBD with no other components from the cannabis plant.

As far as variety goes, CBDfx offers a wide range of products. These include:

The products are competitively priced, and the CBD bundles offer a reasonable price break. Plus, all CBDfx website orders delivered via USPS ship free.

The company also offers a loyalty and rewards program for potential savings. Unlike some of its top competitors, it does not provide assistance programs offering discounted products for teachers, military members, veterans, low income households, or first responders.

CBDfx sells products for both cats and dogs. According to the company, these broad-spectrum CBD oil tinctures, balms, and treats are formulated for stress relief, joint mobility, and skin concerns.

You can purchase treats and tinctures for dogs of all sizes, in flavors like chicken and bacon. The company also offers tinctures for cats.

Nonspecific pet products, which include a moisturizing balm for dry noses and paws, can be given to both cats and dogs.

CBDfx describes its pet products as human-grade, organic, and made with non-GMO ingredients.

The company features a medical review of its pet products from a veterinarian on its website, but it’s always wise to check with your pet’s vet before giving them any CBD products.

Reviews about customer service, both on the CBDfx and third-party websites, are generally positive.

The company offers a 60-day customer satisfaction guarantee. Unopened products in their original packaging can be returned within 60 days from date of delivery for a full refund, excluding shipping fees, or an exchange for a product of equal or lesser value.

If you’ve opened a product and you want to return it, CBDfx asks that you contact customer service for next steps.

CBDfx is committed to making the shopping process as simple as possible. Once you’ve chosen your product and added it to your cart, you’ll fill out the shipping and billing information in the company’s secure checkout platform and then confirm your order.

You’ll have a chance to include a promo code during the checkout process. You can also opt to create an account for a faster checkout experience the next time you shop, but it’s not mandatory. Order processing may take up to 72 hours.

CBDfx offers several options for shipping:

  • free shipping, which takes between 5 and 8 business days
  • First-Class Mail, which takes between 3 and 5 business days
  • priority, which takes between 1 and 3 business days
  • FedEx, which takes 2 business days

The company emphasizes that these are suggested delivery times, not guaranteed.

CBDfx has a full collection of gummies, tinctures, edibles, and topicals. If you’re new to CBD, you might wonder where to start.

To narrow down your choices, consider your motivation for trying CBD.

  • If you want to target specific sites of pain and inflammation, topicals may be a good option.
  • For issues like anxiety or poor sleep quality, a tincture, gummy, or softgel may be a better fit.
  • Hoping for skin benefits or stress relief? You may want to try out beauty and wellness items, like face masks and bath products.

CBDfx offers specific directions for its products on individual product pages. As a general rule, though, it’s best to start with the lowest dose and increase over time, particularly if you’re ingesting CBD or you’ve never taken it before.

You can use topical products, which you apply directly to your skin, as you would a non-CBD topical product. Still, you may want to start with a small amount and use more as needed.


CBDistillery commits to education about CBD and its accessibility. It offers a wide range of CBD products, including topicals, drink mixes, chocolates, oils, and softgels.

Like CBDfx, CBDistillery uses full-spectrum, broad-spectrum, and CBD isolate in a range of potencies.


This company shares a few things in common with CBDfx. Both companies use organic, non-GMO hemp grown domestically and share generally positive reputations.

While cbdMD offers a similar product line-up, most of its products feature broad-spectrum CBD. Full-spectrum CBD products include oils and softgels.

Charlotte’s Web

Charlotte’s Web remains one of the most well-known CBD brands in the industry. The brand also holds a B corp certification.

Charlotte’s Web and CBDfx value CBD accessibility and education. Both companies offer discounts, blogs, and more detailed information about cannabis. Like CBDfx, Charlotte’s Web offers a wide variety of CBD products, including isolate, broad-spectrum, and full-spectrum.

Unlike CBDfx, Charlotte’s Web does not offer any vaporizer pens on its website. However, the Centers for Disease Control and Prevention (CDC) advises against vaping.


Sunsoil prides itself on affordable, organic CBD products. Priced at five cents per milligram of CBD, the company’s products are very affordable. Like CBDfx, Sunsoil’s products are made in the United States, and both companies also offer pet-safe products.

Unlike CBDfx, Sunsoil’s land, facilities and primary ingredients are all USDA certified organic, per its website. Additionally, Sunsoil only offers full-spectrum CBD products.

CBD brandCBD typePrice
CBDfx– isolate
– broad-spectrum
– full-spectrum
isolate: $10–$85
broad-spectrum: $7–$200
full-spectrum: $35–$180
CBDistillery– isolate
– broad-spectrum
– full-spectrum
isolate: $35–$130
broad-spectrum: $18–$165
full-spectrum: $30–$240
cbdMD– broad-spectrum
– full-spectrum
broad-spectrum: $10–$100
full-spectrum products: $50–$190
Charlotte’s Web– isolate
– broad-spectrum
– full-spectrum
isolate: $70
broad-spectrum: $45–$210
full-spectrum: $16–$510
Sunsoil– full-spectrum$24–$90

While studies on CBD are ongoing, current research suggests that CBD is safe to consume. However, some people experience side effects like:

  • fatigue
  • diarrhea
  • appetite changes
  • weight changes

Some evidence also suggests that consuming CBD with meals high in fat can dramatically increase CBD blood concentrations, which may mean an increased risk of side effects.

Keep in mind, too, that CBD can interact with certain medications. It’s a good idea to check with a healthcare professional before trying CBD products, especially if you’re taking any medications.

No. Nonprescription CBD products aren’t FDA approved. That’s why it’s so important to shop from reputable companies that make current COAs readily accessible.

A CBDfx blog post claims that the company ships its products in discreet packaging. If you have a special request for shipping to your residence or place of business, the company asks that you add a note to your order so they can do their best to accommodate.

According to the terms and conditions listed on CBDfx.com, website visitors must be 21 or older to access the website.

It’s complicated. CBDfx offers a few CBD isolate products. For example, many of the flavored vape juices contain 99% pure CBD isolate. As stated above, the CDC advises against vaping. Vapes may include additional chemicals that are not tested for and may be harmful.

On the other hand, CBDfx’s full-spectrum CBD products contain less than 0.3% THC and the broad-spectrum CBD products contain other compounds from the cannabis plant. Further, CBDfx offers some products that contain additional amounts of THC that may produce the “high” associated with cannabis.

While CBD and THC share similar chemical structures, they have some important differences. THC can get you “high,” but CBD can’t. In fact, CBD may even block the “high” brought on by THC.

CBDfx is a big CBD brand that’s been around since 2014. It offers a wide variety of products at a reasonable price.

The brand provides comprehensive, up-to-date COAs on its website. However, some COAs show a large variation in the amount of CBD the lab found versus the amount the label claims. It’s important to review a product’s COA before you make a purchase.

If you’re considering trying CBD, it’s best to check with your doctor or another healthcare professional first.

Is CBD legal? The 2018 Farm Bill removed hemp from the legal definition of marijuana in the Controlled Substances Act. This made some hemp-derived CBD products with less than 0.3% THC legal at the federal level. However, CBD products containing more than 0.3% THC still fall under the legal definition of marijuana, making them illegal at the federal level. Some states have legalized CBD, so be sure to check state laws, especially when traveling. Also, keep in mind that the FDA has not approved nonprescription CBD products, and some products may be inaccurately labeled.