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If you can’t find exactly the mattress you want online or in a store, one solution is to buy a custom-built mattress. There are several companies based in the United States that customize mattresses in their workshops locally.
Customization generally costs a little more, but you can find some models that work for moderate mattress budgets. All the companies included in this list have financing available.
Here’s a look at seven customizable mattress companies, what their ordering processes are, and some ideas about how to choose.
All the companies here make standard-size mattresses and mattresses for custom heights, widths, depths, or cutouts.
And because mattresses are shipped directly to you, the standard-size mattress prices can be competitive.
A note on ‘standard size’
When we say “standard sizes” in this article, we mean standard for that company.
Companies on this list focus on custom-made mattresses and make mattresses in standardized, but unusual, sizes.
“Standard sizes” for custom mattress makers aren’t just typical queen and king measurements. So, it’s worth checking what they have in stock that you can buy “off the shelf” as is.
We looked at:
- company reputation
- company policies and practices
- customer and professional reviews
All of the products listed went through our intensive vetting process. The companies here are listed in no particular order.
If you’re looking for personalized comfort without special size or shape customizations, these three well-known brands have options.
In typical sizes, like twin to king, you can choose different combinations of comfort layers for your mattress.
If you prefer a quick recommendation, Helix offers a quiz that selects one of their mattresses after you answer questions about sleep preferences and needs.
Serta allows you to upgrade the base mattress of their five mattress models by adding layers for cooling and pressure relief.
Similarly, Beautyrest offers a variety of upgrades to their mattresses for extra comfort and cooling layers. Each upgrade and price is clearly outlined on mattress product pages.
Tochta has been in business for 35 years. The California-based company began making RV mattresses, but they now make all sizes. This includes special standard sizes, like a 72-by-80-inch (in) mattress called “short king.”
There are three basic all-foam Tochta models:
All models are available in standard mattress sizes or customizable sizes.
Choose custom dimensions from 4 to 10 inches thick, 20 to 88 inches wide, and 40 to 100 inches long, depending on which model you want.
Ordering from Tochta
You build your mattress online, choosing basic dimensions: width, length, and thickness. Tochta makes mattresses to any thickness from 4 to 10 inches (in full-inch increments). They recommend 9 to 10 inches for optimal support and comfort.
If you need special cuts, angles, or notches in your mattress, you fill out a diagram according to instructions. Tochta will help you do this via phone, if necessary.
All three models use high density foam for support. These are CertiPUR-US certified. The two more expensive models add cooling dual phase change foam.
How Tochta mattresses are delivered
Shipping is free in the contiguous U.S. For other states or territories, there’s an additional charge. Orders usually ship within 2 to 5 business days, and delivery is typically 4 to 5 days after that.
Mattresses are compressed and rolled before shipping.
Tochta return policy for custom mattresses
Mattresses have a 100-night sleep trial. To return a mattress, you first need to contact Tochta to get a return authorization.
The mattress must be in its original condition (aside from the mattress cover). You have to pack it and pay for the return shipping.
There are currently only a handful of Trustpilot reviews, which rate Tochta as excellent. One review complains about the costly shipping for a return.
All Yankee mattresses have individually pocketed coils designed for support and extra edge support.
Their custom mattresses through Custom Mattress Makers are sold online only. Custom Mattress Makers has five models available, ranging in widths from 30 to 76 inches and lengths from 55 to 84 inches:
The website notes that there may be a 1-inch variance in each direction in the custom sizes because of the coil configuration. You can choose whether you prefer the variance to be slightly smaller or larger than the size you ordered.
The company advises that you rotate the mattress from head to toe every 1 to 2 months.
Ordering from Yankee Mattress Factory
The Custom Mattress Makers website lists both standard and less common mattress sizes, plus European sizes. So, your specific measurements may be on this list. If not, select the model you want and add your width and length to calculate the price.
You can call the company for help with special size customization.
Yankee Mattress Factory materials
Yankee uses gel-infused padding, natural latex, and woven silica rayon for a fire barrier. The foam is CertiPUR-US certified, and all materials are U.S. made.
How Yankee Mattress Factory mattresses are delivered
UPS ground shipping is free when bought through Custom Mattress Makers.
The mattresses are rolled, compressed, and vacuum sealed. Manufacturing time on all sizes is 2 to 3 weeks.
Yankee Mattress Factory return policy for custom mattresses
There’s a 100-night sleep trial and a full refund if you’re not happy with your mattress.
To return a mattress, you need to cut an 18-inch piece out of the mattress cover, cut off the law tag labels, and send these back to Yankee Mattress Factory in a medium flat-rate USPS mailer. Yankee Mattress will reimburse the flat rate postage. You are responsible for disposing of the mattress.
Yankee Mattress Factory ratings
Out of the reviews on their website, 91% give the mattresses 5 stars. One complaint was that the edge support wasn’t good enough.
Yankee Mattress Factory and Custom Mattress Makers are not listed with the Better Business Bureau (BBB) and there are no complaints listed.
Mattress Insider is a Colorado-based company that builds mattresses to order in both standard and special sizes. This includes a giant family bed size designed for co-sleeping. The brand has been in business since 2008 and has a showroom in Littleton, Colorado.
Mattress Insider recently bought another local company, Create-A-Mattress, and inquiries on the Create-A-Mattress website are referred to Mattress Insider staff.
The company states they can “make any size, any shape” and deliver it anywhere in the U.S. or Canada, plus some overseas addresses, in 15 days or less. Standard-sizes can be delivered same or next day.
The company also offers bedding to fit its custom mattresses.
Ordering from Mattress Insider
The website advises how to measure your mattress. They will give you a quote over the phone, even for an odd-shaped mattress. However, you’ll need to provide them with a template or schematic to construct an odd-shaped mattress.
The company states that their custom mattresses may deviate up to 1.5 inches, but it’s generally not a problem.
Mattress Insider materials
You can select your mattress layers from memory foam (the most popular), latex, innerspring, gel foam, and others.
Mattress cover materials are made from one of three fabrics: certified organic cotton, Cool-Max by Dupont, or bamboo rayon.
The company only uses materials made in the U.S., including:
- memory foam
- polyurethane foam
- high density foam
- organic cotton
- pocketed coils
- shipping materials (boxes and glue)
How Mattress Insider mattresses are delivered
Production time for custom mattresses can take 5 to 7 business days. Shipping time to the East Coast is 2 to 5 business days.
The custom-made mattress comes compressed, sealed in plastic, boxed, and shipped via FedEx ground.
Mattress Insider return policy for custom mattresses
Custom sizes are not returnable or refundable after production has started. However, Mattress Insider offers many odd sizes as standard.
For their standard-size mattresses, Mattress Insider has a 121-night no-risk sleep trial with two options.
If you’re not satisfied with your mattress within 30 days, you can donate it locally and get a full refund. After 30 days, you can get a full refund, but you are responsible for paying shipping costs and packaging the return.
If you order the wrong standard size, there’s a $49 restocking fee.
Mattress Insider ratings
Customer reviews on the company’s website average 4.79 out of 5 stars. Most of the reviews praise the quality, comfort, and customer service. A couple of the complaints were about delivery problems.
Mattress Insider has an A+ rating with BBB and average customer rating of 3.58 out of 5.
SelectaBed is a California-based company that’s been in business since 2001. It’s a subsidiary of Relief-Mart, a company that sells health products online.
SelectaBed makes Ultrabed brand mattresses: oversized and odd-shaped beds using its variety of mattress materials. Each Ultrabed mattress is made to order.
They offer many types of mattresses: air, memory foam, latex foam, or hybrid with coil support.
SelectaBed partners with other specialty mattress makers and also sells bedding and bed bases.
The website includes comparisons of SelectaBed mattresses to other popular brands like Tempur-Pedic and Serta.
Ordering from SelectaBed
The website can be confusing, but it basically works like a catalog, showing the many types and models. You can order by the brand name or the mattress material.
Except for Ultrabed, the sizes are standard, but the layers and materials are customizable.
The ordering process can start over the phone or via an online form to request a quote based on what interests you. You can also email questions about particular medical needs to SelectaBed.
For those near their California showroom, you can go to look at models and speak with staff in person.
SelectaBed uses foams that are CertiPUR-US certified.
SelectaBed uses “environmentally-friendly” fire-resistant socking that’s free of chemicals and solvent adhesives.
How SelectaBed mattresses are delivered
Once the mattress is ready, shipping time is usually 3 to 5 days. Mattresses are not rolled but are wrapped in plastic and shipped in boxes.
SelectaBed return policy for custom mattresses
Custom orders that are canceled after 3 days have a 20% surcharge. The refund and exchange policy that SelectaBed offers for their standard sizes doesn’t apply to custom mattresses.
For standard-size mattresses, SelectaBed offers a 120-night sleep trial. You are responsible for return shipping, and you must first contact SelectaBed to get a return authorization.
|Tochta||Yankee Mattress||Mattress Insider||Selectabed|
|Material||high density foam||latex, gel-infused padding, woven silica rayon||memory foam, latex, innerspring, gel foam, and others||air, memory foam, hybrid with coil support|
|Sizes||standard sizes available; can choose your own dimensions||standard sizes and European sizes available; can choose your own dimensions||standard sizes; can choose your own dimensions||standard sizes; Ultrabed (odd sizes and shapes)|
|Return policy||return authorization needed||cut out 18-inches of mattress, cut off law tags, and send package to base; postage will be reimbursed||no returns or refunds for custom sizes; two options for standard sizes before 30 days: 1) donate mattress locally and get full refund; 2) full refund, but have to pay for shipping||custom orders that are cancelled after 3 days have a 20% surcharge|
|Trial period||100 nights||100 nights||121 nights for standard sizes only||120 nights for standard sizes only|
Mattress comfort is highly individual. There’s no “one type fits all.” The same applies to custom-made mattresses.
A first step is to decide what’s comfortable for you. Do you like a soft, plush feel or a firm, bouncy feel? Are you used to having coil springs for support?
A basic rule is that your mattress — however soft or hard — should support your spine in a straight line.
A mattress is a big investment for many people. You spend about a third of your time on it, and it affects how you feel during the rest of your day.
Customizable mattress makers usually have an affordable model. Also, you’re buying direct from the manufacturer, which can be less costly.
These companies all offer coupons, discounts, and special sales.
If you need a special-size mattress that’s made to order, it’s best to buy from a reputable company with a good return policy. The companies reviewed here all have different return policies.
Be sure to measure carefully and follow the manufacturer’s directions on measuring cutouts, notches, or other irregularities.
All the companies here use materials made in the U.S. If you’re allergic to latex, check with your doctor about using a latex mattress.
It’s also good to check with the company if you’re concerned about using organic materials.
Can mattresses be custom-made?
Yes! Some brands have a selection of toppers, differences in firmness, and other options to choose from when shopping for a mattress. But there are also brands that exclusively focus on tailoring mattresses to your needs, from firmness, materials, shape, and more.
Customizing a mattress may be your only option for a special-size bed. Or, you may choose to buy a custom-made standard-size mattress because you like the quality of a manufacturer’s products.
One way to evaluate a custom mattress company is to look at their prices for standard sizes and compare them with those of popular brands. Special shapes will be more expensive, but standard-size mattress prices will give you a measure for the value of the mattress.
Note that what you consider a “special size,” may fall into the standard category for some companies who specialize in odd-sized mattresses.
The companies reviewed here are all based in the U.S. Each has a different shopping experience and return policy to take into consideration before you buy.
Each company also has specialties:
- Tochta is best known for its RV mattresses.
- Yankee Mattress Factory makes innerspring mattresses for support with different comfort layers.
- Mattress Insider has a customizable bed suitable for people with higher body weight.
- SelectaBed makes the Ultrabed in any size or shape, but they also specialize in mattresses for people with medical conditions.
Marjorie Hecht is a longtime magazine editor/writer, now working as a freelancer on Cape Cod. Her specialties are science, technology, and medicine, but her eclectic career includes being a reporter at the United Nations and covering politics in Washington, D.C. She has an MSW from Columbia University, a BA from Smith College, and she did postgraduate work in race and demography at the London School of Economics.