COVID-19 in North Carolina

Use our tools to help identify your healthcare options related to COVID-19

Keep yourself and your community healthy by practicing these tips

  • Hands being Washed Icon

    Wash your hands often with soap for at least 20 seconds.

  • Avoid face touch icon

    Stay home and avoid touching your eyes, nose, and mouth.

  • Isolate from sick icon

    Avoid close contact with anyone you don’t currently live with.

  • Disinfect icon

    Clean and disinfect commonly used surfaces and objects.

Symptoms & Next Steps

If you have any of the following symptoms, you should seek the appropriate medical guidance and care.

Mild symptoms commonly include:

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Fever of ≥100.4°F (38°C)

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Other mild symptoms may include:

Sore throat, headache, nasal congestion, malaise, muscle aches, diarrhea, nausea, or vomiting, loss of appetite, loss of sense of smell or taste, chills, repeated shaking and chills

If you have these mild symptoms, here are some options:

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Stay home

Rest, and avoid close contact with others

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Consider a virtual visit

If you feel like you need emotional support, a virtual visit with a mental health provider may be exactly what you need.

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Monitor symptoms

In some cases, mild symptoms can progress to a moderate symptoms and may require some supportive care.

Severe symptoms include:

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Fever ≥103F (39.4C)

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Blue lips or face

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Persistent pain or pressure in your chest

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New-onset confusion

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Trouble waking up or trouble being woken up

If you have these severe symptoms:

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Get medical attention immediately

You or your caregiver should call 911 if you’re experiencing any of these symptoms.

Notify the operator that you have COVID-19 or suspect that you were exposed to the virus that causes it.

Still unsure about your symptoms?

Use the CDC’s Coronavirus Self-Checker bot to help you decide whether to rest and recover at home or seek medical care.

Speak to a Medical Professional

Healthline may receive compensation for some of the services from providers linked below.

Virtual Visit

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What is a virtual visit?
Virtual visits are “online visits” with a provider through video chat on your laptop, tablet, or mobile phone.

Your primary care provider may offer virtual visits through your health system’s online portal. If not, you may be able to reach other healthcare providers who offer virtual visits through your smartphone or laptop for an initial assessment.

Local Healthcare Providers

When you have a fever or your child has a sore throat, you want to stay home. Our virtual care options let you do just that. Describe symptoms to a Novant Health provider from the comfort of your couch, bed or child’s room. We offer three ways to connect – e-visits, on-demand video visits and scheduled video visits. Insurance coverage for our virtual care visits varies based on your plan and benefit structure. During the current state of emergency, coverage is being extended and upfront payments are waived until further notice.

More Info

National Virtual Care Providers

Plushcare offers the ability to schedule a virtual visit. Most people pay $25 or less with insurance.

Book Virtual Visit

Most insurance providers have updated their policies for virtual care coverage.Learn moreabout your virtual care coverage.


Don’t have a primary care provider? These 24/7 hotlines have medical professionals available to answer your symptom related questions.

NC Coronavirus Hotline:866-462-3821
Novant Health Hotline:877-499-1697 or 877-9NOVANT
***Hotlines may have longer than expected wait times due to high call volume. If you are experiencing an emergency please call 911.

Call a local doctor

Find a local provider in your area. Please call your provider first before driving to the clinic.

Visit FindCare

At home test kit

Coming soon

Testing Information for COVID-19

Should I get tested?

Testing centers in your area may not be equipped to test everyone. As a first step, the CDC recommends calling your primary care provider. Your provider may be able to assess your symptoms over the phone. Please speak to a healthcare provider before going to a testing location.

Learn more

The CDC recommends that testing priority be given in this order:

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symptomatic healthcare workers and people who are hospitalized

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people in at-risk groups and symptomatic first responders

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people who don’t fit the above categories but still have symptoms

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Whether or not you’re able to get tested may depend on resources and available test kits in your community. Many testing sites are by appointment only. As more tests become available, testing priority may change. Check with your provider or your state’s website for up to date testing information

News & Resources

Understanding your coverage

Please check with your insurance provider for specific information related to coronavirus policies and protocols.