Catrina shares her experience with the staff at Banner Thunderbird Medical Center Neonatal Intensive Care Unit. Catrina explains why her son was transferred to Banner Thunderbird Medical Center after he was born prematurely and shares how the staf...
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My Experience at the Banner Thunderbird NICU - Catrina's Story The amount of personal attention they gave me, I mean there could be up to 22 babies at a time. Each one of them are sick or have their own special need or, you know, special circumstance, but they don’t ever make you feel like you are bothering them, “Your baby isn’t as sick; it doesn’t have that many problems like the others”. They still allow you the time that you need and the questions answered and that was so important to me and my husband because even though he wasn’t considered very, very premature, he was only five weeks premature, to us it was, you know, very scary because we didn’t really understand what was going on. We had had two previous children; no problems, born early as well, not that quite as early but, so to all the sudden have our third child and then have him be rushed to another hospital and nurses running around me, it was very scary for us. So, each day Tanner progressed miraculously. I mean it was very strange. You know, that after the first day of just being able to hold him, you know just laying my hand on him for hours, I would go home, I’d call of course; “How is he doing?” because they measure his feeding; they measure everything and if his heart rate or this or that, you know, they have all different circumstances that depends on his success or his failure. So you have to know every little detail of what’s going on and the next day when I went to go visit him he was in an open bassinette. He wasn’t enclosed anymore and they said that he had just taken a turn, I mean he had just really progressed and they were really, really happy about his progression and so I got to hold him on the Tuesday that I got to and that was huge for me because we didn’t know how long he was going to be there. So I held him as long as I could and again, I had to go home and rest and recover. The third day when I went I got to breastfeed him and everyday was a huge hurdle for him and he was in the NICU for a total of a week, so Thursday we got to take him home and he is thriving. He has had no complications whatsoever. They send a home care nurse home and they come every couple of months to check on him and his progression and to make sure he didn’t have any developmental delays and if they did, to make sure there was intervention early, and I really like that program. It’s a follow-up program that they provide and the nurse was amazing. We bonded really quickly. She really became close to Tanner. So, it wasn’t just the nurses inside the hospital, it was the aftercare as well, but we have continued to keep in touch with the nurses. I have brought Tanner up there a few different times to visit the nurses and they love that because they don’t get to see a whole lot of babies after they leave the NICU so they love to see babies. And so, it’s really neat to be able to say thank you but not only once as I am leaving the hospital, but to go back and say, “I really believe in what you guys do and I really believe in the passion and the heart that you put into it and taking care of my son and I just want you to see how he has grown and how he has changed and how successful he is going to be and he is almost 2 years old and we’ve seen no delays, no problems,” and I do attribute that to them. I do attribute that to Banner Thunderbird and the care that he received there because it was impeccable. There is no replacing what they did for him.

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