Ask a dermatologist
This health tool connects you to a board-certified dermatologist for an expert opinion on any skin issue. The cost for this service is $40.
What you get:
- Complete anonymity and data protection
- Secure credit card processing
- 24 hour response guarantee, 365 days a year
Just upload your symptoms and pictures below, and our doctors will respond with the likely identity and possible treatment options for your skin problem. Make sure to save your case number.
Let's get started!
Terms & Conditions
First Derm USER AND SOFTWARE LICENSE AGREEMENTThis User and Software License Agreement (ìUSLAî) is a legal agreement between you and First Derm AB, registration no 556746-4721, c/o Stockholm Innovation & Growth (STING), Growhouse: Isafjordsgatan 39B, 164 40 KISTA, Sweden, (îFirst Dermî). This USLA applies to the use of the First Derm service (the ìServiceî) and the software originating from First Derm, and all contents and contents programs offered by First Derm (the ìSoftwareî).
Please read this USLA carefully.
By using all or any portion of the Software originating from First Derm, you accept all the terms and conditions of this USLA. To install the Software and/or download the corresponding software updates, upgrades or supplements to any device, or to send content to First Derm through the www.First Derm.com (the ìWebsiteî), is considered use of the Service and the Software as applicable. By using the Service you agree to First Derm handling your submission, information and image, to respond to your query.
If you do not agree to the terms of this USLA, you are not entitled to use the Software or Service.
1. SCOPE OF SERVICE
The Service that First Derm provides does not in any way replace a traditional face-to-face examination by a dermatologist.
First Derm is an anonymous medical information service for consultation based on visual images and text based information. It is available to residents of the European Union. Following the submission of an image, a dermatologist will assess the image and any accompanying information. A possible diagnosis and treatment information or the advice to see a doctor in person will be returned. The medical information provided is based on the information at hand and should not be regarded as a definitive diagnosis, but merely as guidance and a complement to the initial search for information. When in doubt about your health see a dermatologist in person and if an urgent situation arises, call your local emergency number.
Some skin conditions such as pigmented lesions and melanoma are unsuited for diagnosis based on an image and may thus not be noted by the First Derm Service. Further information regarding the Serviceís inherent limitations and limitations as to certain skin conditions can be found on the Website.
First Derm aims to deliver a reply to your query within 24 hours. If First Derm has not responded to your query within 48 hours, the consultation fee paid will be refunded upon demand.
Current prices are at all times clearly announced on the Website and through the Software. The price of the Service is the price announced on the Website or through the Software at the time of your use of the Service. First Derm reserves the right to change the price without notice. It is therefore important to check the price before use of the Service. VAT is included in all announced prices.
If any erroneous transactions are made, a case-by-case inquiry will be made and if the payment is shown to be erroneous, a refund will be made in an appropriate manner.
When you use the Service through an iPhone, payment is made through the Apple App Store. . Regarding the payment, Apple App Store terms and conditions apply.
When you use the Service through an Android-based device, payment is made through Google Checkout and governed by the Android Market terms and conditions.
When you use the Service through the Website, payment is made on the Site by using a recognised credit card.
4. GRANT OF LICENSE
This USLA grants a license (ìLicenseî) that permits you to use the Software. This License is non-exclusive and non-transferable. This License does not grant any rights to obtaining future upgrades, updates or supplements of the Software. If upgrades, updates or supplements of the Software are obtained, however, the use of such upgrades or updates is governed by this USLA and any amendments to it unless other terms accompany the upgrades, updates or supplements in which case those terms apply.
All copyright and other intellectual, industrial and/or proprietary rights to the Software, and all content provided through the Service, are owned by First Derm. First Derm permits you to use the Software only in accordance with the terms of this USLA. All rights not specifically granted in this USLA are reserved by First Derm. You grant First Derm a non-exclusive license to use the image/s provided by you in the use of the Service for all commercial and scientific uses.
6. OTHER RESTRICTIONS
Renting, lending, public presentation, performance or broadcasting or any other kind of distribution of the Software is prohibited. Other than as permitted by applicable legislation, you will not, and you will not allow any person to, modify the Software or any part thereof, to analyze it by means of reverse engineering, to decompile or disassemble the Software or to make products derived from it.
7. CONFIDENTIALITY OF INFORMATION RECEIVED BY First Derm
All information received from you and the corresponding answers are kept separate from any details of your Apple App Store, Android Market or Google Checkout account or your payment details. Completed files are saved with only the unique case number that you receive. Neither the responding dermatologist nor First Derm can in any way identify the person behind a query. User submissions may not contain anything that might reveal their identity. You should keep your case number in a secure place and not share it with others.
8. LIMITATION OF LIABILITY
Skin diseases can be difficult to diagnose and treat. The Service that First Derm provides does not replace a traditional face-to-face examination by a dermatologist.
Neither First Derm, including all employees, nor any dermatologist working for First Derm under contract, are in any way responsible for any direct or indirect loss or damages in connection with the advice given. This includes any consequences following any decision that you make on the basis of the advice obtained through the Service.
First Derm shall bear no liability for errors in the Service unless as required by law This includes all direct or indirect liability for typographic errors, errors in information, errors in the specification, errors in pictures and illustrations, delivery delays, Service downtime, loss of case data.
9. AMENDMENTS TO THE OFFERED SERVICE
First Derm reserves the right to amend any information, including but not limited to prices, specifications and product offerings without prior notice. Current information is found on the Website and through the Software.
10. FORCE MAJEURE
If and to the extent that First Derm performance in fulfilling the obligations pursuant to this USLA is, hindered or delayed due to circumstances beyond the reasonable control of First Derm, such as, lightning, labour disputes, fire, acts of war, requisition, seizure, currency restriction, riots and civil disorders, shortage of means of transportation, shortage of goods, amendments to regulations issued by governmental authorities, intervention of authorities (each, a ìForce Majeure Eventî), then First Derm shall be excused from any performance or liability of those obligations affected by the Force Majeure Event for as long as such Force Majeure Event continues. If First Derm performance is prevented, hindered or delayed by a Force Majeure Event First Derm shall immediately notify you of the occurrence of the Force Majeure Event. First Derm shall, however, always mitigate the effects of the Force Majeure Events.
Without prejudice to any other rights, First Derm may immediately terminate this USLA if you fail to comply with any of its terms and conditions. Termination will result in an indefinite ban from the Service without the possibility of compensation for your costs spent. The provisions of this USLA, which by their nature are intended to survive termination, will remain in effect after termination of this USLA.
12. ENTIRE AGREEMENT
This USLA (including any addendum or amendment to it which may be supplied with the Software) is the entire agreement between you and First Derm relating to the Software and it supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this USLA. If any provision of this USLA is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect.
The English version of this USLA is the authoritative version. Any translations are provided for convenience only.
14. GOVERNING LAW
This USLA and any disputes related to this USLA or to the use of the Service or Software are subject to Swedish law and all disputes arising from their use shall be settled by the courts of Sweden.
Stockholm, Sweden 17 January 2011
Medical officer and Webbmaster
Alexander Borve is a medical doctor licensed to work in Sweden, Norway, Spain and Switzerland.